Oxford Suites Hermiston - Maintenance Technician

About the role

The Maintenance Technician plays a crucial role in maintaining the operational efficiency and aesthetic appeal of Oxford Collection of Hotels' properties. Reporting to the Maintenance Manager, this position involves a mix of preventative maintenance, repair work, and guest relations.

Responsibilities

• Safety & Preventative Maintenance (50%)
• Conduct routine preventive maintenance for guest rooms, public areas, hotel equipment, and carpet care
• Flip mattresses and move furniture as assigned
• Assist with preventative maintenance tasks such as replacing ceiling tiles, light bulbs, patching vinyl, and other basic repairs
• Refurbish furniture and fixtures within guest rooms, such as cabinets, tables, chairs, doors, windows, and counters
• Paint and finish furniture and fixtures as needed
• Provide general grounds keeping services such as trash removal, pool and spa maintenance, grounds upkeep, kitchen equipment cleaning, and security rounds
• Maintain organized work areas and equipment in alignment with sanitation and cleanliness standards while ensuring equipment operating logs are up to date
• Knowledgeable about and able to respond to emergency situations
• Report any maintenance repairs needed immediately to their supervisor or General Manager
• Maintenance Repairs (30%)
• Assist in maintaining and repairing the exterior and interior of the property
• Using hand tools; paint and repair windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures
• Troubleshoot and perform maintenance on hotel systems and equipment including plumbing systems and fixtures such as pipelines, toilets, sinks, kitchen, and laundry equipment
• Troubleshoot and repair electrical systems, including air conditioning controls, television sets, and lighting systems, or make minor replacements as needed
• Service the hotel's pool, including adjusting chemicals, cleaning filters, and maintaining record logs
• Keep in touch with the Front Desk, bistro, and housekeeping departments regarding guest needs that arise during the shift
• Aid property leadership in meeting and exceeding all company benchmarks for preventative maintenance, response time, customer satisfaction, etc.
• Guest Relations (15%)
• Engage with guests in a friendly, customer-focused manner, providing a high level of service to ensure their needs are met and expectations exceeded
• Address guest concerns promptly and professionally, assisting with issue resolution when needed
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
• Other (5%)
• Communicate effectively with all hotel staff to ensure the smooth delivery of services
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• May participate in the drivers program or other hotel-related duties as assigned

Qualifications

• High School Diploma or GED preferred
• 1+ years of general maintenance experience preferred
• Experience and knowledge of plumbing, refrigeration, carpentry, electrical and other guest room repairs preferred
• Valid Drivers License Required
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance
• Physical Requirements: Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently; bend, squat, crawl, kneel, push, pull, climb and walk on uneven surfaces on a frequent basis; walk, climb ladders and work outside in a variety of weather conditions (rain, wind, snow, heat); climb stairs both inside and outside and frequently lift 50 lbs. and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects

Skills

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Mechanical Skills – Understands and is competent operating hand, and power equipment. Understands safety aspects
• Physical Skills – Capable of performing laborious work in varied conditions
• Problem Solving – Sees and is able to define problems and find causes
• Professional Appearance – Maintains high standards of personal appearance and grooming
• Team Orientation – Works cooperatively with others, establishes rapport and assists others

Benefits

Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!

Pay

Commensurate with experience

Schedule

Varies based on departmental needs and business requirements