Owner Services International Coordinator

Responsibilities

• Provide world-class service during every interaction with our owners.
• Demonstrate effective listening skills through phone conversations.
• Professionally manage a high volume of incoming calls and emails.
• Schedule international trips and other miscellaneous accommodations based on individual owner needs.
• Learn and understand international requirements and terminology.
• Proactively manage and communicate any day of changes, delays, or other potential disservice concerns.
• Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
• Provide daily quality control of all trip details, including passport review, permitting requirements, customs requirements and other international specifications.
• Work closely with International Operations to resolve conflicts and serve as an owner advocate when appropriate.
• Show flexibility in adapting to a continually changing industry.
• Understand and follow standard operating procedures.

Requirements

• Have strong attention to detail and ability to finish any given task to completion.
• The ability to work in a team atmosphere and receive guidance from peers and management.
• Demonstrate knowledge of Flexjet’s products and programs and can interpret contract information as it pertains to the specific customer.
• Must be able to respond calmly and manage owner requests in a demanding environment.
• Strong interpersonal, verbal/written and presentation skills are necessary to perform job at the expected level.

Qualifications

• A minimum of 1 year of experience at Flexjet as an Owner Services Specialist
• Or 1-3 years of equivalent experience outside the Organization.
• Experience with international operations is a plus.

Pay

TBD

Schedule

Wednesday through Saturday, or Thursday through Saturday