Owner Experience Coordinator

Duties & Responsibilities

• Act as the dedicated liaison for Flexjet Owners, providing concierge-level service and support throughout the entire flight experience
• Manage all aspects of Owner trip logistics, including flight scheduling, special requests, catering, ground transportation, and last-minute changes
• Build and maintain long-term relationships with Owners, understanding and anticipating their personal preferences and travel behaviors
• Collaborate cross-functionally with internal departments (operations, flight control, catering, maintenance, etc.) to ensure a flawless execution of each trip
• Serve as a brand steward, delivering service that reflects the elegance and exclusivity of the Flexjet experience
• Anticipate potential travel disruptions and proactively provide luxury-level solutions to ensure a flawless experience
• Uphold the highest standards of discretion and professionalism, ensuring a secure and private experience for our high-profile clientele

Required Skills & Attributes

• Exceptional attention to detail, ensuring a flawless execution of Owner requests
• Strong interpersonal, verbal, and written communication skills with a refined, luxury-level approach and a polished, professional demeanor
• Calm, poised, and solution-oriented mindset when handling high-stakes client requests
• A passion for luxury travel and aviation, with the ability to translate that enthusiasm into curated, world-class service
• Strong organizational skills with the ability to multitask in a fast-paced, detail-oriented environment
• High emotional intelligence, problem-solving mindset, and a passion for personalized service
• Availability to work non-traditional hours, including evenings, weekends, and holidays, as needed to support client needs

Education & Experience

• Associate’s degree (A.A.) or equivalent experience in hospitality, aviation, or high-end client services required
• 1-3 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms

Schedule & Position Expectations

Full-time, front half or back half of the week onsite at our Global Headquarters in Cleveland, OH. Available to support the team during evenings, weekends, and holidays as needed.