Owner Services Account Manager- Hybrid- Columbus, OH

About the role

The Owner Services Account Manager serves as the trusted advisor and primary relationship manager for Jet Access aircraft owners, delivering a seamlessly coordinated ownership experience that reflects the highest standards of discretion and professionalism. This role bridges every department in the organization to ensure that each owner's operational, financial, and service expectations are not only met but consistently exceeded.

Responsibilities

• Serve as the trusted advisor and primary point of contact for assigned aircraft owners, building enduring relationships grounded in responsiveness, discretion, and proactive communication.
• Conduct regular strategic reviews with owners to present operational performance data, financial summaries, and service updates in a clear and accessible format.
• Maintain detailed, current knowledge of each owner's preferences, priorities, and unique requirements to anticipate needs and personalize every interaction.
• Proactively identify and resolve owner concerns before they escalate, ensuring a consistently positive ownership experience across all touchpoints.
• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success.
• Service Delivery And Experience Champion the owner’s perspective across the organization, ensuring that every department understands and prioritizes the expectations of each assigned owner.
• Partner with scheduling, operations, and maintenance teams to coordinate a seamless day-to-day ownership experience, resolving competing priorities with professionalism and urgency.
• Coordinate special requests, bespoke services, and high-touch interactions tailored to the preferences of ultra-high-net-worth individuals.
• Maintain accurate, detailed records of all owner interactions, preferences, and service requirements within company tools and CRM systems.
• Coordinate cross-functional project teams to deliver unified service outcomes, keeping stakeholders aligned and accountable throughout each initiative.
• Provide prompt, proactive communication to owners at every stage of operations, ensuring expectations are clearly set and consistently documented.
• Continuous Improvement and Professional Development Gather and analyze owner feedback to identify patterns and recommend service enhancements that elevate the overall ownership experience.
• Collaborate with leadership and peers on new programs, technologies, and processes that advance Jet Access’s service delivery capabilities.
• Stay current on business aviation trends, regulatory developments, and industry best practices to provide owners with timely, well-informed guidance.

Requirements

• Bachelor’s degree in Business, Aviation Management, or a related field preferred; equivalent professional experience considered.
• 3 to 6 years of experience in business aviation, luxury services, or high-touch client relationship management, with a demonstrated track record of managing high-value accounts.
• Financial literacy with hands-on experience reviewing budgets, invoices, and operational reports; ability to translate complex financial data into clear owner-facing summaries.
• Exceptional written and verbal communication skills, including strong presentation capabilities for both small and large audiences.
• Proficiency with CRM systems and aviation management software; strong organizational skills with the ability to manage multiple owner accounts simultaneously.
• Effective decision-maker and problem-solver with the analytical ability to evaluate information and act on it with confidence and maturity.
• Must pass background checks and pre-employment screening.
• Deep alignment with Jet Access’s core values and a genuine commitment to safety, integrity, and service excellence.

Qualifications

• Experience in Part 135 charter operations, aircraft management, or private aviation services.
• Familiarity with FAA Part 91/135 regulatory requirements and aircraft ownership structures.
• Previous experience serving ultra-high-net-worth clients in aviation or a comparable luxury service environment.
• Advanced analytical capability with the ability to interpret and communicate both operational and financial data.
• Skilled in conflict resolution and de-escalation, with a track record of maintaining positive relationships under pressure.

Skills

• Strong written and verbal communication skills, including strong presentation capabilities for both small and large audiences.
• Proficiency with CRM systems and aviation management software.
• Effective decision-maker and problem-solver with the analytical ability to evaluate information and act on it with confidence and maturity.
• Ability to manage the physical and mental demands of a fast-paced, client-responsive environment where urgency and precision are both expected.
• Experience in managing multiple owner accounts simultaneously.
• Advanced analytical capability with the ability to interpret and communicate both operational and financial data.
• Skilled in conflict resolution and de-escalation, with a track record of maintaining positive relationships under pressure.

Benefits

Our commitment to “Take Care of Each Other” shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.

Pay

Base salary range: $75,000 to $95,000 (annualized), paid bi-weekly. Variable compensation through the Owner Services Variable Compensation Structure, paid quarterly, based on client retention and aircraft performance. Total target cash compensation: $75,000 to $130,000+ based on portfolio and individual performance. This position is classified as FLSA Exempt.

Schedule

This is a full-time, in-office position based in Fishers, IN, Monday through Friday. Evening and weekend availability is required periodically for owner events, urgent coordination, and time-sensitive service needs.

Equal Opportunity Statement

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.