Owner Services Account Manager

We need to output HTML fragment with sections: h3 headings for sections present: About the role? The description includes "Brief Description Title: Owner Services Account Manager Location: Fishers, IN Reports to: EVP of Owner Services". Then paragraphs about company. Then "Your Competitive Edge" includes salary etc. Then "Where You Make Your Mark" includes responsibilities. Then "Who Thrives In This Seat" includes skills/qualifications. Then "What This Role Asks Of You" includes schedule etc. Then "How You Engage" maybe soft skills. Then "What The Days Look Like". Then "What Sets You Apart". We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. Use h3 for each section heading. Use ul/li for lists. Use p for prose. We need to preserve all substantive info, remove boilerplate (EEO etc). Remove duplicated lines. Remove navigation/cookie etc. Not include application instructions. We need to decide which sections to include based on content. Let's extract content: - About the role / company overview: "Built Different Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us. But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together. Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all. Our Core Values Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts. Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong. Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up. Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time. Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well." That's a lot; we can put under About the role. - Pay: "Base salary range: $75,000 to $95,000 (annualized), paid bi-weekly.Variable compensation through the Owner Services Variable Compensation Structure, paid quarterly, based on client retention and aircraft performance.Total target cash compensation: $75,000 to $130,000+ based on portfolio and individual performance.This position is classified as FLSA Exempt." - Benefits: "Our commitment to “Take Care of Each Other” shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training." - Schedule: "This is a full-time, in-office position based in Fishers, IN, Monday through Friday." Also later: "What The Days Look Like Standard schedule is Monday through Friday, in-office, with flexibility expected based on owner needs and operational rhythms. Evening and weekend availability is required periodically for owner events, urgent coordination, and time-sensitive service needs. Participates in Level 10 Meetings, team huddles, and cross-functional standups as required to stay aligned and drive accountability. Manages a dynamic workload across multiple owner accounts simultaneously, staying ahead of deadlines, deliverables, and owner commitments. Holds a high standard for follow-through -- when a commitment is made to an owner or a colleague, it is kept." - Responsibilities: The sections "Where You Make Your Mark" with sub-sections: Owner Relationship Management and Retention, Service Delivery And Experience, Financial Transparency and Oversight, Operational Support and Cross-Functional Coordination, Continuous Improvement and Professional Development. We can combine into a list of duties. - Requirements / Qualifications / Skills: "Who Thrives In This Seat The Skills You Carry In Bachelor’s degree in Business, Aviation Management, or a related field preferred; equivalent professional experience considered. 3 to 6 years of experience in business aviation, luxury services, or high-touch client relationship management, with a demonstrated track record of managing high-value accounts. Financial literacy with hands-on experience reviewing budgets, invoices, and operational reports; ability to translate complex financial data into clear owner-facing summaries. Exceptional written and verbal communication skills, including strong presentation capabilities for both small and large audiences. Proficiency with CRM systems and aviation management software; strong organizational skills with the ability to manage multiple owner accounts simultaneously. Effective decision-maker and problem-solver with the analytical ability to evaluate information and act on it with confidence and maturity. Must pass background checks and pre-employment screening. Deep alignment with Jet Access’s core values and a genuine commitment to safety, integrity, and service excellence." - Additional "What This Role Asks Of You": includes schedule etc (already covered). Also "Professional demeanor and polished presentation appropriate for consistent interaction with ultra-high-net-worth individuals. Ability to manage the physical and mental demands of a fast-paced, client-responsive environment where urgency and precision are both expected. Evening and weekend availability may be required to support owner needs, operational events, or time-sensitive coordination. Valid driver’s license required." - "How You Engage": soft skills. - "What Sets You Apart": experience in Part 135 charter operations, etc. We need to avoid duplication. We'll create sections:

About the role

with paragraph(s) covering company overview and core values.

Responsibilities

with ul/li list summarizing duties from Where You Make Your Mark subsections.

Requirements

maybe combine qualifications and skills? Could have Requirements (education, experience) and Skills separate. But we prefer few substantive sections. Could combine Requirements and Skills into one section "Requirements and Skills". But spec says we can use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use multiple if substantive. Let's decide to use: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. That's six sections. We need to ensure we don't create empty sections. Now extract content for each. About the role: combine company description and core values. Responsibilities: list duties. Requirements: education, experience, background check, driver's license, maybe also "Must pass background checks and pre-employment screening. Valid driver’s license required." Also maybe "Professional demeanor and polished presentation appropriate for consistent interaction with ultra-high-net-worth individuals." Could be in Requirements or Skills. We'll put in Requirements. Skills: communication, financial literacy, CRM proficiency, decision-making, analytical, alignment with core values, etc. Also "Ability to manage the physical and mental demands of a fast-paced, client-responsive environment where urgency and precision are both expected." Might be skill. Benefits: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, discounted flight training. Pay: base salary range, variable compensation, total target cash compensation, FLSA Exempt. Schedule: full-time, in-office, Monday-Friday, flexibility, evening/weekend availability periodically, Level 10 Meetings, etc. Now we need to ensure we don't include boilerplate like EEO statement. Remove that. Also remove duplicated lines like "Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success." appears twice (under Owner Relationship Management and Continuous Improvement). We'll keep once. Now craft HTML. We'll need to escape any special characters? Not needed. Let's draft.

About the role

Built Different Jet Access is a family-owned, privately operated aviation company offering aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. It was the first to bring every sector of private aviation under one brand and continues to grow with purpose and intensity. The company emphasizes safety, ethical long‑term decision‑making, taking care of each other, building relationships, and maintaining positivity. These core values guide every interaction with team members, clients, vendors, and the communities served.

Responsibilities

• Serve as the trusted advisor and primary point of contact for assigned aircraft owners, building enduring relationships grounded in responsiveness, discretion, and proactive communication.
• Conduct regular strategic reviews with owners to present operational performance data, financial summaries, and service updates in a clear and accessible format.
• Maintain detailed, current knowledge of each owner’s preferences, priorities, and unique requirements to anticipate needs and personalize every interaction.
• Proactively identify and resolve owner concerns before they escalate, ensuring a consistently positive ownership experience.
• Champion the owner’s perspective across the organization, partnering with scheduling, operations, and maintenance teams to coordinate a seamless day‑to‑day ownership experience.
• Coordinate special requests, bespoke services, and high‑touch interactions tailored to ultra‑high‑net‑worth individuals.
• Monitor service quality at every stage of delivery and follow up to confirm that all details align with the owner’s documented expectations.
• Oversee the preparation and delivery of monthly owner statements, explaining charges and variances clearly and ensuring owners have full visibility into their aircraft financials.
• Support owners in budgeting and financial planning for aircraft operations, translating complex operational data into formats that enable confident, informed decision‑making.
• Provide data‑driven insights on cost efficiency and asset optimization, helping owners align operational spend with their investment objectives.
• Work closely with the accounting team to ensure billing accuracy and timeliness, resolving discrepancies before they reach the owner.
• Ensure aircraft schedules, maintenance events, and regulatory requirements are strategically coordinated to meet owner objectives with minimal disruption.
• Serve as the primary bridge between owners and internal teams, translating owner priorities into actionable guidance and ensuring follow‑through across departments.
• Maintain accurate, detailed records of all owner interactions, preferences, and service requirements within company tools and CRM systems.
• Coordinate cross‑functional project teams to deliver unified service outcomes, keeping stakeholders aligned and accountable.
• Gather and analyze owner feedback to identify patterns and recommend service enhancements that elevate the overall ownership experience.
• Collaborate with leadership and peers on new programs, technologies, and processes that advance Jet Access’s service delivery capabilities.
• Stay current on business aviation trends, regulatory developments, and industry best practices to provide owners with timely, well‑informed guidance.
• Participate in professional development opportunities and industry networking events to deepen expertise and strengthen connections across the aviation community.

Requirements

• Bachelor’s degree in Business, Aviation Management, or a related field preferred; equivalent professional experience considered.
• 3 to 6 years of experience in business aviation, luxury services, or high‑touch client relationship management, with a demonstrated track record of managing high‑value accounts.
• Financial literacy with hands‑