Owner Experience Representative

Duties & Responsibilities

• Provide world-class service during every interaction with our clientele to develop and maintain long term relationships
• Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations
• Check in and register clientele, determine their specific needs and ensure proper follow up
• Cook up and coordinate customer service order requests including catering, transportation, entertainment reservations, etc.
• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
• Ensure a pleasant and clean work environment and guest waiting areas
• Periodically inspect and organize facilities and replenish amenities and beverages
• Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries
• Dispatch responsibilities – such as coordinating services between crew members and line service personnel
• Transport crews and passengers to local hotels and/or airport terminal as needed
• Initiating emergency response procedures when required

Education & Experience

• High school graduation
• Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred
• Previous aviation experience desired

Required Skills & Qualifications

• Strong working knowledge of customer service principles and the Flexjet service philosophy
• Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level
• Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks
• Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment
• Able to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly
• Flexible to the changing needs of the business

SCHEDULE

• Ability and willingness to work nights, weekends, holidays, and overtime as required