Owner Concierge

About the role

Become part of a dynamic team that prioritizes exceptional customer service and personal relationships. This role demands high levels of attention to detail, communication skills, and professionalism.

Responsibilities

• Handle all aspects of client interactions, from initial contact to final departure arrangements.
• Manage client expectations and ensure satisfaction throughout the entire journey.
• Coordinate with various departments including flight operations, ground services, and maintenance to ensure seamless travel experiences.
• Provide personalized recommendations based on client preferences and requirements.
• Ensure compliance with all regulations and policies related to private jet travel.

Requirements

• At least 2 years of experience in customer service or a related field.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and manage multiple tasks simultaneously.
• Passion for aviation and a deep understanding of private jet operations.
• Valid driver’s license and reliable transportation.

Qualifications

• College degree preferred, but not required.
• Experience with CRM systems and database management.
• Knowledge of private jet operations and regulations.
• Excellent problem-solving and decision-making skills.

Skills

• Customer service excellence
• Attention to detail
• Communication skills
• Team player
• Problem solver

Benefits

• Competitive salary commensurate with experience.
• Health insurance benefits.
• 401(k) retirement plan with company match.
• Flexible work schedule.
• Professional development opportunities.

Pay

Salary is competitive and commensurate with experience.

Schedule

Hours are flexible to accommodate the needs of the client base, typically requiring evening and weekend availability.