OVP Case Manager - PT - Evening Shift

Summary Of Duties

• Establish and maintain a good working relationship with law enforcement and the office of violence prevention
• Conduct a comprehensive assessment for all youth referred
• Identify the youth’s needs and connect them and their families to relevant services providers
• Record programmatic activities using ETO software system
• Make referrals and follow up with clients maintaining ongoing engagement
• Track and report outcome data on youth and families at 3, 6, 9, and 12 month post-initial assessment
• Provide a programmatic monthly report to funded source
• Accept referrals from police officers, BHR, OVP, and all other social service providers as appropriate
• Recognize the importance of community integration in reducing youth homelessness and engagement with law enforcement
• Initiate crisis intervention counseling to youth and to families as needed
• Support a trauma-informed culture through treatment planning and daily interactions, advocating with and on behalf of individuals, according to their needs and wishes
• Youth in the community aftercare-based programs
• Provide information or refer individuals to established and preferred public or private agencies or community services for assistance
• Absorb and maintain good relationships with appropriate boundaries with youth
• Assess and meet youth’s immediate basic needs such as food, clothing, medical attention etc...
• Manage the day-to-day workflow while providing direct care, supervision, and programming for youth, in accordance to CHMO policies and procedure
• Transport and accompany youth home, to appointments and partnering agencies in company vehicles
• Ensure that the facility is secure and well-maintained at all times
• Report all maintenance concerns to the onsite manager in a timely fashion
• Maintain an environment in which the needs of the youth are addressed in a manner that is comfortable, motivating, and consistent with CHMO service philosophes
• Conduct life skills training and safety-related drills to the youth
• Provide agency presentations in the community to schools, service providers, and other community-based groups and organizations
• Represent the agency at community-based fairs and events
• Lead, plan and/or participate in group activities and meetings for youth as assigned
• Record and maintain records, required paperwork, and documentation according to agency policy and procedures
• Afford appropriate community-based and leisure activities for youth
• Participate in all required trainings and staff meetings, completing at least 40 hours of training annually
• Support CHMO service philosophies-Housing First, Harm reduction, Trauma Informed Care, Strength-Based approach, and positive Youth Development
• Participate in the organization Quality Improvement Program through incident reporting and identifying opportunities for improvement
• Ensure confidentiality of youth personal information
• Perform other duties as assigned

Supervisory Duties

• No direct reports

Working Relationships

• Regular internal contact with all CHMO staff
• Outside contact with vendors and suppliers
• Regular contact with outside agencies

Knowledge, Skills & Abilities

• Education & Experience: Bachelor's degree required, Two (2) years' experience preferred
• Driver's License required
• Knowledge/Skills: Ability to work cooperatively with others to achieve shared goals, showing diplomacy and flexibility when there are conflicting opinions; supporting other people's performance to achieve the best possible results
• Ability to take control of a situation and to lead by empowering others into an effective team
• Inspiring and energizing others to carry out tasks and achieve goals by displaying a clear sense of direction and values
• Ability to relate to, and feel comfortable with, people at all levels and to be able to make and maintain good working relationships with co-workers, supervisors, representatives of other agencies, and the public
• Ability to verbally express ideas in a way that is easily understood by others who are unfamiliar with the topic, including delivering a presentation, giving accurate information or acting as a spokesperson
• Ability to write concisely and convey meaning in a manner appropriate to different readers, presenting a persuasive argument
• Ability to respond to, anticipate, and positively manage change
• Ability to handle numbers, gathering statistical data and being able to analyze, interpret and present it in a clear and accurate way
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent tasks
• Ability to relate to your coworkers, inspire others to participate, and mitigate conflict with coworkers
• Ability to design, plan, organize, and implement tasks within an allotted timeframe
• Results-driven achiever with planning and organizational skills, along with a high degree of detail orientation
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Knowledge of policies, regulations, and laws pertaining to the delivery of human services
• Fundamental knowledge in mental health, trauma, substance abuse, homelessness, etc.
• Proficient in Microsoft Office, assessment tools, database systems, and Windows environment