Overnight Tech Support Representative

About the role

This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.

Responsibilities

• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
• Process orders, update accounts, and update records
• Effective multitasking and strong attention to detail

What we offer

• Paid training program
• Leadership team that believes in you
• Supportive team culture
• After training: paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and tuition reimbursement program

Qualifications

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

Pay & Schedule

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40-hour work weeks. This role is on-site at our Tucson facility.