Overnight Supervisor

About the role

Lead and supervise the Stewarding and Housekeeping overnight teams in all aspects of the department and ensure standards are followed.

• Coach housemen and public area attendants on any discrepancies in their areas
• Submit maintenance reports/requests in Alice and follow up for completion
• Check appearance of all employees to ensure compliance with Fairmont standards of appearance
• Consistently offer professional, engaging and friendly service
• Supervise and maintain the sanitation of kitchen equipment and other areas assigned
• Maintain inventory and record keeping for all dinnerware, flatware and glassware, order china, glass and silver
• Make routine inspections of all equipment and kitchen areas to ensure that cleanliness and sanitary procedures are maintained
• Ensure all breakages and chipped items are taken out of circulation and inventoried
• Ensure all equipment is in working order and report any items in need of repair
• Maintain a clean and safe work environment in accordance with OSHA requirements
• Monitor and control labor costs
• Partner with Hotel Security when handling emergency situations such as fire alarms, medical emergencies, and systems outages
• Other duties as assigned

Skills and Qualifications

• 2 years of supervisory experience, preferably in Food & Beverage or Stewarding
• Previous cleaning experience required
• Strong interpersonal and problem-solving abilities
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times