Overnight Security | DoubleTree by Hilton DFW North | Irving, TX

About the Role

Perform protective and enforcement functions in a courteous and restrained manner to cope with emergencies, undesired conduct, disturbances, and threats to life and property, maintaining a safe and secure environment.

Responsibilities

• Spend the majority of the shift on foot patrol, walking and climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Maintain order in the hotel, addressing guest welfare and assisting with door lock problems.
• Coordinate expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational, and persuasive manner.
• Handle undesired conduct and potential violations of hotel policy to ensure the security and safety of guests, associates, patrons, and property.
• Watch for suspicious persons entering, exiting, or loitering around the building; conduct walk-through observations of the entire hotel.
• Promote safe work practices and answer security telephone and safety hotline calls, responding in a timely manner based on priority.
• Monitor security systems for unusual activity and report suspicious behavior directly to the supervisor on duty via radio.
• Memorize and monitor the life safety system installed at the property, including the layout of the entire building, alarm pull stations, and the location of fire extinguishers and sprinklers.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition; maintain a professional appearance and manner at all times.
• Strong communication skills with guests and team members.
• Willingness to assist co-workers and work as part of a team.
• Thorough knowledge of the building layout, function rooms, and familiarity with the city and surrounding areas.
• Ability to stand, walk, and/or sit continuously for the duration of the shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances within the property.
• Ability to grasp, lift, and/or carry objects weighing up to 150 lbs.
• Sufficient manual dexterity to manipulate fire and alarm panel switches.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

Customer Satisfaction

Our customers are our priority. Positive guest experiences depend on professional and courteous interactions with PM Hotel Group staff. You must remain professional at all times, treating all guests and associates with respect under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

Work Habits

To maintain a positive guest and associate experience, your work habits should meet and exceed hotel standards for procedures, dress, grooming, punctuality, and attendance. You should be adaptable to changes in work areas and procedures, willing to learn new skills or improve existing ones, and capable of solving routine problems independently. Ask for help when unsure how to perform a task.

Safety & Security

The safety and security of guests and associates are of utmost importance. Adhere to hotel security policies and procedures, including key controls, safe lifting practices, proper chemical use, and reporting safety hazards or concerns.