First Shift Security | DoubleTree by Hilton DFW North | Irving, TX

About the Role

Perform protective and enforcement functions in a courteous and restrained manner to cope with emergencies, undesired conduct, disturbances, and threats to life and property, maintaining a safe and secure environment.

Responsibilities

• Spend the majority of the shift on foot patrol, walking and climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Maintain order in the hotel, dealing with guest welfare and assisting with door lock problems.
• Coordinate expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational, and persuasive manner.
• Handle undesired conduct and potential violations of hotel policy to ensure the security and safety of guests, associates, patrons, and property.
• Watch for suspicious persons entering, exiting, or loitering around the building; conduct walk-through observations of the entire hotel.
• Promote safe work practices and answer security telephone and safety hotline calls, responding in a timely manner based on priority.
• Observe security monitors for unusual activity and report suspicious behavior directly to the supervisor on duty via radio; report any alarms similarly.
• Memorize and monitor the life safety system installed at the property, including the layout of the entire building, alarm pull stations, and the location of fire extinguishers and sprinklers.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition; maintain a professional appearance and manner at all times.
• Ability to communicate well with guests and work as a team player.
• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Ability to stand, walk, and/or sit continuously for the duration of the shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances within and between buildings on the property.
• Ability to grasp, lift, and/or carry or otherwise move goods weighing up to 150 lbs.
• Sufficient manual dexterity in hands to manipulate fire and alarm panel switches.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

Work Habits & Expectations

• Maintain professionalism at all times, treating guests and associates with courtesy and respect.
• Adhere to hotel standards for work procedures, dress, grooming, punctuality, and attendance.
• Be adaptable to change in work areas and hotel procedures, with a willingness to learn new skills or improve existing ones.
• Solve routine problems independently and ask for help when needed.
• Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and reporting safety hazards.