Overnight Resident Supervisor/Housekeeper

About the Role

This position is responsible for ensuring resident safety and maintaining overall cleanliness of St. Margaret’s Shelter. The role includes duties as an Overnight Resident Supervisor and Housekeeper, along with adhering to agency policies and supporting the mission of Catholic Charities.

Responsibilities

• Overnight Resident Supervisor:
  • Ensure the security system is armed.
  • Assist residents with urgent care issues and case management triaging as needed.
  • Ensure house rules are followed.
  • Maintain accurate nightly headcount of residents.
  • Update and maintain daily logs and agency records.
  • Provide leadership and appropriate response in emergencies.
• Housekeeper:
  • Clean and prepare resident rooms for new move-ins, including sanitizing, vacuuming, dusting, and washing linens.
  • Perform daily cleaning duties such as vacuuming, trash removal, sanitizing, laundering, mopping, sweeping, recycling, and window washing.
  • Extensive nightly cleaning of the kitchen area to ensure sanitary conditions.
  • Manage cleanliness of the lobby and shuttle donations to storage areas.
  • Assist with other tasks as needed.
• Ensure confidentiality, integrity, and security of client protected health information (PHI) in compliance with HIPAA.
• Utilize communication tools (email, text, phone) and database practices as directed.
• Act as a mandated reporter, following agency policies to report suspected or confirmed abuse or neglect.
• Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Support the mission and core values of Catholic Charities.

Qualifications

• Education/Experience: High School Diploma or GED and at least one (1) year of prior housekeeping experience, or an equivalent combination of education and experience.
• Certificates/Licenses: None required. Must successfully pass a background check applicable to the position.
• Physical Abilities:
  • Regularly stand, climb, walk, hear/listen, and talk.
  • Frequently lift up to 50 pounds, pull/push, carry, grasp, reach, stoop, and kneel.
  • Occasionally sit and crawl.
  • Clearly see 20+ feet, with or without corrective lenses, and ability to focus.
• Mental & Other Skills/Abilities:
  • Adaptability: Ability to adapt to changes, manage competing demands, and prioritize tasks.
  • Analytical Ability: Maintain focus, complete research, synthesize complex information, and use intuition.
  • Attendance: Consistently arrive and work as scheduled.
  • Dependability: Follow instructions, complete tasks on time, and respond to management direction.
  • Interpersonal Skills: Maintain satisfactory relationships, provide excellent customer service, and demonstrate cultural sensitivity.
  • Judgment: Make prudent and timely decisions, exhibit sound judgment, and explain reasoning.
  • Language Ability: Read and comprehend simple instructions, write correspondence, and present information effectively.
  • Mathematical Ability: Perform basic arithmetic and interpret data.
  • Problem Solving Ability: Identify and prevent problems, formulate solutions, and apply past learning.
  • Quality Management: Complete duties with precision, apply feedback, and promote quality in work.
  • Reasoning Ability: Apply common sense understanding and handle standardized situations.

Benefits

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays
• Additional $4.00 Shift Differential

Mission of Catholic Charities: Feed the hungry, heal the hurting, welcome the stranger.

Workplace Environmental Conditions:

• Noise Conditions: Exposed to moderate to loud levels of sound dependent on shelter activities.
• Exposure to Trauma: Direct services to vulnerable community members, including those with behavioral health challenges and trauma exposure.
• Heat/Cold: Subject to high and low temperatures.
• Atmospheric Exposures: Exposed to dust, fumes, vapors, or mists.