Overnight Manager

About the role

As an Overnight Manager, you will own a department, focusing on maximizing its sales, inventory, and standards. Department Managers have the power to impact the business daily by managing inventory, moving product according to customer demand, reviewing and managing planograms and period layouts, and being commercially aware (knowing what is trending and ordering merchandise accordingly to drive sales).

Responsibilities

• Manage inventory and ensure stock file accuracy for your department.
• Use data to gain full knowledge of your department's performance to drive sales and meet targets.
• Keep an eye on the local market to maintain a competitive advantage in price, product, and shopping experience.
• Hire, train, coach, and motivate a team of Sales Associates and Team Leaders.
• Lead the department to deliver an exceptional shopping experience for every customer and a positive work environment for every colleague.

Requirements

You will have at least 2 years of retail leadership experience in a fast-paced, high-volume environment and demonstrate strong commercial acumen. Typically, Department Managers join us with retail experience as either a Store Manager, Assistant Store Manager, or Department Manager. You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment. You will have strong communication skills and the ability to relate to customer's needs. You will be a role model who can lead, motivate, and inspire the team, building confidence and enthusiasm, enabling the team to deliver excellent store standards and customer service. You will have good planning and organizational skills, prioritizing and working within agreed timescales. You will have experience supporting store management with the protection of people, property, and premises by securing cash, stock, and property. You will have keyholder responsibility including availability for emergency call outs. You will have good problem-solving skills and the ability to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams as a manager daily and in emergencies. You will also have the ability to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Qualifications

To be successful in this role, you will have at least 2 years of retail leadership experience in a fast-paced, high-volume environment and demonstrate strong commercial acumen. You will have at least 2 years of retail leadership experience in a fast-paced, high-volume environment and demonstrate strong commercial acumen. You will have strong communication skills and the ability to relate to customer's needs. You will be a role model who can lead, motivate, and inspire the team, building confidence and enthusiasm, enabling the team to deliver excellent store standards and customer service. You will have good planning and organizational skills, prioritizing and working within agreed timescales. You will have experience supporting store management with the protection of people, property, and premises by securing cash, stock, and property. You will have keyholder responsibility including availability for emergency call outs. You will have good problem-solving skills and the ability to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams as a manager daily and in emergencies. You will also have the ability to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Skills

Commercially aware with an understanding of local market, key competitors, and how the use of relevant systems and tools can improve option control and drive sales. Nimble and adaptable, being able to flex plans and priorities in a fast-paced environment. Strong communication skills and the ability to relate to customer's needs. Role model who can lead, motivate, and inspire the team, building confidence and enthusiasm, enabling the team to deliver excellent store standards and customer service. Good planning and organizational skills, prioritizing and working within agreed timescales. Experience supporting store management with the protection of people, property, and premises by securing cash, stock, and property. Keyholder responsibility including availability for emergency call outs. Good problem-solving skills and the ability to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams as a manager daily and in emergencies. Ability to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Benefits

We are committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work-life balance – we know your life outside of the store is important.

Pay

The pay range for this role is: $66,300 - $72,800. This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors.

Schedule

Details about the schedule will be provided during the hiring process.