Overnight Manager

Job Responsibilities

• Ensure all transactions are completed in compliance with federal, state, and local regulations
• Review and enforce applicable company policies with CSRs including, but not limited to, Operations, Robber/Intruder, and Dress and Personal Appearance Policies
• Communicate information, questions, and issues between store management and CSRs
• Attend the monthly regional meetings to communicate necessary information to CSRs
• Support a strong customer service culture
• Help CSRs resolve customer complaints
• Acknowledge checks up to specified limits in accordance with company policy
• Complete video camera audits to provide additional support and security to overnight CSRs
• Help to maintain a clean, safe, and organized store environment
• Prepare required reports for Store and District Managers
• Manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of internal and external customers
• Perform other duties as assigned

Job Requirements

• 6+ months of PLS check cashing experience
• Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant is preferred
• A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant
• Ability to develop positive relationships with internal and external customers
• Superior verbal and written communication skills
• Exceptional attention to detail and ability to multi-task
• Strong desire to exceed goals and inspire excellence in a team
• Professional appearance and demeanor
• Ability to work flexible hours, including overnight shifts, weekends, and holidays
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to sit and/or stand for long periods
• Must be able to lift 15
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

• Medical/dental/vision
• 401k
• Vacation
• Opportunities for advancement
• On-going training available
• Bonus eligible

Company Information

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace.