Overnight Manager
About the property
Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality on 25 oceanfront acres. With over a century of heritage, the Inn captivates visitors with panoramic ocean views, impeccable service, and a commitment to preserving New England charm. Offering 217 rooms and suites, from historic Main Inn to cottage-style buildings with flower-lined brick walkways and breathtaking views, the Inn is a beloved destination for family vacations, romantic getaways, and corporate retreats. Guests can enjoy authentic Cape Cod experiences like private cabana rentals, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The Inn's nearby 8-acre Chatham Bars Inn Farm supplies fresh produce and hosts popular farm-to-table dinners weekly. Known for its culinary program, the resort features six dining options showcasing local ingredients and innovative flavors.
Responsibilities
- Auditing daily guest ledgers and handling front office operations, night audit, and hotel safety/security
- Managing and monitoring front office activities, ensuring adherence to standards and policies
- Providing leadership and support to all front office staff, coaching, training, and correcting as needed
- Maintaining a professional and high-quality service-oriented environment
- Acting as Manager-on-Duty for the hotel, assisting guests, solving problems, and managing special requests and disturbances
- Running various reports for the accounting department
- Completing and inputting accurate night audit reports
- Managing the night shift, coordinating front office activities with other departments, and informing overnight staff of nightly activities
- Ensuring compliance with Chatham Bars Inn standards, including Forbes, Leading Quality Assurance, and AAA policies and procedures
- Ensuring all employees perform assigned tasks and follow hotel policies and procedures
- Ensuring proper understanding and enforcement of fire, life, and safety procedures
- Working closely with resort departments and performing any reasonable duties as required
Requirements
- Minimum of 1 year management experience
- Valid driver’s license
- Previous night auditor experience preferred
- Superior customer service skills
- Demonstrated leadership skills
- Ability to understand and carry out instructions
- Ability to multi-task
- Experience in Opera systems preferred
- Strong attention to detail and organization
- Basic math and accounting skills
- Excellent computer skills
- Ability to work independently
- Ability to work overnight hours, weekends, and holidays
Compensation
$30.00/hr
Benefits
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.
Qualifications
Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.