Manager

About the role

North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it's our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn't publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities.

Responsibilities

• Responsible for the overall performance of the branch office including sales production, quality of service and operational standards.
• Direct the activities of branch staff to facilitate production goals.
• Ensure the delivery of exceptional customer service.
• Establish objectives for assigned business area in collaboration with District Managers and develop plans that will accomplish objectives.
• Ensure that sufficient resources, including staffing and sales support, are available and efficiently deployed.
• Coach direct reports, motivating them and training them on effective practices and processes and to achieve business plan objectives.
• Monitor performance and provide feedback, including conducting performance evaluations for direct reports and collaborating on others as required. Take remedial actions as required to address deficiencies.
• Consistently communicate all necessary information to the staff by scheduling regular staff meetings and/or seminars for the purpose of informing staff and/or customers of current promotions and business practices.
• Keep abreast of current financial and economic conditions in marketplace and business.