Overnight In-Room Dining Server/Coordinator (Part-Time)

About the role

Four Seasons is powered by our people — a collective of individuals who crave to become better, push themselves to new heights, and treat each other as they wish to be treated. Our team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. Four Seasons Hotel Minneapolis shines bright in the skyline, connected by Skyway to sports, business, and entertainment, and two blocks from the Mississippi River. The hotel features Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor with indoor and outdoor pools, and a spa dedicated to nourishment through nature.

As part of the overnight In‑Room Dining team, you will play a key role in delivering seamless room service while supporting the smooth running of operations overnight. You will manage all in‑room dining orders received via telephone and mobile platform, ensuring accuracy, clear communication, and efficient distribution to the kitchen and service teams, as well as deliver food and beverages to guest rooms with professionalism, discretion, and warmth, creating a refined dining experience in the privacy of the guest’s room.

Responsibilities

• Deliver food orders including any special needs or requests to the guest in-room; check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
• Greet guests, describe selected items using interesting and vivid descriptions of each item’s origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to requests for tray removal according to established time standards.
• Break down, clean, and set up room service tables, condiment set-ups, flatware, dishware, and room service side stations.
• Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
• Set up the lobby coffee service and ensure specialty coffee machine is in working order.
• Input all breakfast pre-orders into Micros and complete the dry setup of them.
• Ensure the AM team is set up for success by completing AM shift mise en place.
• Complete any final prep work.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

Requirements

• At least one year of food service experience.
• Excellent English verbal and written skills.
• Ability to communicate in a warm and friendly manner over the telephone.
• Detail oriented.
• Ability to keep an organized work area and prioritize guest requests.
• Ability to work a flexible schedule including overnights, weekends, and holidays.
• ServSafe certified.

Pay

$20.50 per hour + tips

Benefits

• Comprehensive health and vision insurance (available to Full-Time employees only)
• Discovery nights at Four Seasons properties around the globe
• Holiday and vacation pay (available to Full-Time employees only)
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay
• Disability coverage and life insurance (available to Full-Time employees only)
• Up to eight weeks of parental leave pay (available to Full-Time employees only)
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate (available to Full-Time employees only)
• Parking discounts
• Staff lounge and cafeteria space with city view
• Opportunities for career development and advancement