Overnight Houseperson

About the role

The house attendant's primary responsibilities include, but are not limited to, cleaning the parking lot and exterior grounds of the hotel, transporting clean and soiled linen to and from the laundry area to room attendants, vacuuming carpeting, shampooing carpeting, mopping floors, moving furniture, cleaning windows, removing trash from offices, cleaning public restrooms and any other duties that the Director of Housekeeping, Assistant Housekeeping Manager, or Housekeeping Supervisor see fit to assign.

Responsibilities

• Maintain guest service as the driving philosophy of the operation
• Personally demonstrate a commitment to guest service in responding promptly to guests' needs
• Ensure every guest is satisfied
• Meet or exceed guest satisfaction measures
• Ensure hotel standards and services contribute to delivery of consistent guest service
• Implement and practice guest service initiatives and perform to Hotel Standards
• Greet all guests (both internal and external