Overnight Houseperson

About the role

This is an overnight position.

Responsibilities

• Cleaning and maintaining public spaces, and stocking housekeeping supplies to CSM quality standards.
• Assists housekeepers and guests as needed, by providing friendly, courteous and professional service, and adheres to health regulations.
• Follows CSM high standards of quality to ensure guest satisfaction.
• Responsible for cleaning hotel public spaces.
• Stocks housekeeping supplies and linen.
• Responsible for delivering housekeeping related items to guest rooms.
• Accountable for guest satisfaction as it pertains to housekeeping service at the property.
• Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest.
• Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary.
• Understands and follows CSM guest service recovery program.
• Ensures a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Reports all maintenance needs and service issues.
• Knowledgeable on safe use of chemicals utilized within the housekeeping department.
• Follows all CSM procedures for guest/employee incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings.
• Responsible for proper use of all equipment and supplies.

Requirements

• Education: High school diploma or GED preferred.
• Physical Requirements: Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift. Significant bending required.

Skills

• Housekeeping/laundry experience preferred.
• Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.