Overnight Houseperson

Responsibilities

• Clean guest floor landings, hallways, and service areas on all floors in accordance with Biltmore quality standards.
• Aid Room Attendants by stripping rooms, removing soiled linen, terry, and trash.
• Ensure that Room Attendant carts and Housekeeping closets are stocked with clean linen.
• Make up and deliver rollaway beds, cribs, bed boards, and other supplies as needed.
• Vacuum carpeting, sweep and mop floors, and dust furniture, lamps, and pictures.
• Throughout the shift, place all linen down the chute and take the trash down to the loading dock, and at the end of the shift ensure that all the floors are clear.
• Sweep, mop, and dust stairwells.
• Follow all Biltmore policies and procedures.
• Report any items in need of repair, missing items, or unsafe conditions to a Supervisor, the Assistant Director of Housekeeping, or the Director of Housekeeping.
• Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping.

Requirements

• Education: High School Diploma is required.
• Experience: Minimum one year cleaning experience in a hotel preferred.
• Skills: Must be able to speak, read, write and understand the English language; compute accurate mathematical calculations; provide legible communication and directions; prioritize and organize; think clearly, remain calm and resolve problems using good judgment; follow directions thoroughly; understand guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent resort data; use a computer keyboard and possess basic typing skills; possess moderate to advanced computer skills; work in a dynamic and constantly changing environment; be adept to multitasking.
• Physical Demands: Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance; stand, sit, or walk for an extended period of time or for an entire work shift; reach overhead and below the knees, including bending, twisting, pulling, and stooping; use, carry, and operate all necessary office equipment using finger dexterity; communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity; visually look at a computer for extended periods of time; adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems; most work tasks are performed indoors.