Overnight Hotel Ambassador - Arctic Club Hotel

About Us

At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team!

About the Role

The Overnight Hotel Ambassador serves as the primary contact for guests during overnight hours, ensuring a safe, comfortable, and well-managed environment while performing night audit functions, property walks, and light operational support. This role requires a dependable, detail-oriented individual capable of working independently while maintaining excellent guest service standards. They will coordinate with other departments as needed and uphold Oxford’s cleanliness and service standards.

Responsibilities

• Guest Service & Night Audit (30%):
  • Greet and assist all guests in a professional, courteous manner, providing expert-level recommendations.
  • Present yourself as courteous and professional, wearing a proper uniform and engaging with customers as needed.
  • Maintain availability and knowledge to cover all audit duties, including hotel financial transactions, balancing room charges, cash receipts, and credit card postings.
  • Prepare and distribute daily reports to management.
  • Handle guest complaints, requests, and emergencies in accordance with hotel policies.
  • Exercise strong judgment during periods of low staffing to prioritize guest and property safety.
  • Perform all tasks in compliance with federal, state, local, food safety, and sanitation requirements, as well as Oxford Collection of Hotels safety standards and security procedures.
  • Be knowledgeable about and able to respond to emergency situations.
  • Report any maintenance repairs needed immediately to your supervisor or General Manager.
• Property Walks & Safety (35%):
  • Conduct regular property walks (interior and exterior) to ensure guest comfort and safety.
  • Observe and report all hotel safety issues, actively maintaining a safe distance and avoiding actions that put you or the guest at risk.
  • Contact authorities as needed, following hotel safety guidelines and procedures.
  • Respond promptly to guest or staff emergencies and follow proper incident reporting protocols.
  • Secure doors, exits, and restricted areas.
  • Maintain knowledge of emergency procedures and assist in evacuations if needed.
• Operational Support (30%):
  • Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns.
  • Assist guests with luggage upon arrival and departure.
  • Cross-train in other departments and shifts to provide coverage as needed.
  • Perform light tasks to support operations (e.g., stocking supplies, organizing storage areas).
  • Report maintenance or safety issues to the General Manager or Maintenance team promptly.
  • Provide support for early morning arrivals or departures to ensure smooth transitions between shifts.
• Other (5%):
  • Complete a daily activity log with pertinent shift information for co-workers and leadership team.
  • Adhere to attendance policies and maintain regular availability for scheduled shifts.
  • May participate in the drivers program or other hotel-related duties as assigned.
  • Additional tasks may be assigned, modified, or changed.

Skills

• Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressure.
• Company Character: Supports company vision and values.
• Customer Focus: Builds positive and fruitful customer relationships.
• Detail Orientation: Is accurate and methodical with details and/or numbers.
• Ethics Integrity Values: Ably builds trust and is widely trusted.
• Interpersonal Communication: Relates well with people verbally and in written form.
• Stress Management: Functions well under stress.
• Team Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitive.

Qualifications

• High School Diploma or GED preferred.
• Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided.
• Familiarity with basic computer applications such as Microsoft Office is advantageous.
• Any previous experience in a front desk, reception, or related role is a plus but not mandatory.

Requirements

• Proof of eligibility to work in the United States.
• Reliable transportation to and from work.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Regular and reliable attendance.

Physical Requirements

• Must be able to stand on feet throughout work hours.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently.
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
• Must be able to climb stairs both inside and outside.
• Must be able to frequently lift 20 lbs. and occasionally up to 50 lbs.

Benefits

• Competitive pay and performance-based incentives.
• Medical, dental, and vision coverage for peace of mind.
• 401(k) with profit sharing to invest in your future.
• Generous paid time off so you can recharge.
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities.