Overnight Experience Ambassador (Front Desk Agent)

About the role

Sentral is a network of communities offering premium amenities and services in top-tier cities. The Experience Ambassador role involves resolving inquiries and engaging with residents and guests.

Responsibilities

• Uphold Sentral’s standards and best practices in customer service
• Establish rapport with residents and guests to make them feel loved
• Act as the first point of contact between guests and the organization
• Prioritize and fulfill requests with friendliness, efficiency, confidentiality, and professionalism
• Greet residents by name and with a smile
• Provide exceptional hospitality and create memorable experiences
• Resolve disputes promptly to achieve customer satisfaction
• Increase company reputation and growth by promoting the property and providing service
• Manage building access and maintain cleanliness
• Assess property needs and communicate with maintenance team
• Perform administrative duties and assist with special projects

Requirements

• High School Diploma or equivalent
• One year of experience in hospitality or customer service
• Multifamily experience preferred
• Excellent interpersonal and communication skills
• Computer savvy and proficient in multiple software systems
• Proactive decision-making and problem-solving skills
• Ability to work flexible hours, including evenings and weekends

Skills

• Strong organizational and attention to detail skills
• Active listening and multitasking abilities
• Knowledge of local activities and establishments
• Ability to work independently and as part of a team