Overnight Front Desk Supervisor

Responsibilities

• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• To be responsible for the training of new associates.
• To be able to run the desk in absence of the Assistant Manager.
• To understand and be able to perform rooms control duties.
• To have broad knowledge of Epitome, Synergy and Vingcard systems.
• To be familiar with all reservation special packages.
• To understand all radio codes and emergency procedures.

Qualifications

• Must be at least 18 years of age.
• Previous experience in a four diamond or convention resort preferred.
• At least one year in a front office position required.
• Must attain a high propensity for customer service.
• Must have previous cash handling experience.
• Ability to stand for prolonged periods of time.
• May require working overnight shift.
• Must have computer skills including Synergy, Nucleus, Epitome, Vision, GoConcierge, and Microsoft Office.