Front Desk Supervisor (Overnight)

About the role

The Front Desk Supervisor oversees front desk activities, including member and guest check-ins, reservations, and inquiries. They handle inquiries and provide information about club amenities, services, and events. The role requires strong leadership and team management skills, excellent interpersonal and communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Oversee front desk activities, including member and guest check-ins, reservations, and inquiries.
• Handle inquiries and provide information about club amenities, services, and events.
• Aid with special requests, ensuring a positive experience for all members and guests.
• Maintain the cleanliness and organization of the front desk area and lobby.
• Report any maintenance or safety issues to the appropriate personnel.
• Ensure adherence to club policies and procedures.
• Assist with training and scheduling front desk staff.
• Answer and direct phone calls, emails, and other communications to the appropriate departments.
• Schedule and confirm appointments or reservations for club facilities and services.
• Generate reports related to membership, reservations, and guest usage.

Requirements

• A high school diploma or equivalent.
• A minimum of 1 year of experience in customer service or front desk role, with at least 2 years in a supervisory position.

Preferred Qualifications

• An associate or bachelor’s degree in hospitality or a related field.

Skills

• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Proficiency in using office equipment, reservation systems, and basic computer software.

Benefits

We offer a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• A 401(k) retirement savings plan.
• A generous paid time off and leave program.

Pay

Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

Schedule

Adherence to attendance requirements as outlined in the weekly schedule. Flexibility to work additional hours as needed to meet position deadlines. Availability to work on weekends and/or holidays as required.