Overnight Front Desk

About the Role

The Overnight Front Desk Agent is a key facilitator of the Resort guest’s experience starting from their arrival onto our property and through to their departure. This position covers the responsibilities of a traditional resort front desk and guest services department, and also helps cover overnight security.

Responsibilities

• Welcome registered resort guests, fulfill requests, follow special handling instructions, and adhere to established credit policies and procedures.
• Display a friendly, courteous, and professional manner in all dealings with resort guests and employees.
• Familiarize yourself with room and rate availability for current and future dates and quote accordingly.
• Know and recite information regarding all Castle Hot Springs facilities, hours of operation, key personnel, special events, activities, and functions.
• Handle several telephone calls simultaneously.
• Provide directions to the Resort from all locations.
• Assist resort guests with concierge requests for on-property adventures, activities, and local Arizona attractions.
• Handle guest challenges or concerns in conjunction with Management, keeping the team informed of problem resolution and actions taken.
• Utilize computer systems to run daily reports, post charges, and apply credits.
• Communicate clearly and professionally via radio, email, and in-person with guests and staff.
• Handle resort emergency procedures and situations with maturity and professionalism.

Requirements

• Reading, writing, and oral proficiency in the English language.
• Ability to maintain a pleasant disposition and function efficiently in a high-stress/pressure work environment.
• Solid interpersonal skills and a positive attitude.
• Computer experience, preferably with Opera or another Hotel/Property Management System.
• 1 year of hotel/resort or customer service front desk experience preferred.
• Clear, articulate telephone voice and excellent/professional communication skills.
• Ability to listen effectively, speak, and write English clearly.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Familiarity with the surrounding area is a plus.
• Clean driving record to meet Resort insurance requirements.
• Adherence to occupational safety and health practices, including wearing personal protective equipment when required.

Physical Demands

• Standing and walking continuously.
• Squatting and lifting through full range (50+ lbs.).
• Working in temperature extremes of heat, cold, and inclement weather.

Appearance Requirements

• Proper professional attire following appearance guidelines in the Employee Handbook.
• Appearance must always be neat, clean, and professional.
• Name badge and proper uniform must be worn at all times.

Schedule

Overnight position with 3 shifts of 10 hours each per week.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Long Term Disability
• Direct Deposit
• Flexible Spending Account
• Employee Shuttle
• 401K with Company Match