Overnight Front Desk

Job Summary

To warmly greet current and potential members during overnight shifts from Sunday-Thursday nights 10pm - 6am.

Location

Henrico, VA

Employment Type

Part-Time

Responsibilities

• Arrive five to ten minutes early to read and sign the communication log.
• Dress in appropriate attire to include nametag.
• Clock in under employee number.
• Smile and greet members and guests by name upon entering club in a pleasant and cordial manner.
• Understand and implement guest policy.
• Maintain a clean and attractive front desk area.
• Prepare and log status forms.
• Open and close club. Refer to opening and closing duties list.
• Inform all members of upcoming activities, promotions, and policy changes.
• Take names on sign-up sheet for the Strong class up to one hour in advance.
• Attend mandatory monthly meeting.
• Collect and log fees. Ensure to always write a receipt and staple money, credit card slip, or check to the white receipt. Drop in safe. Member receives the yellow copy. Include member number, name, and payment type.
• Prepare new member packets.

Qualifications

• A High School Diploma
• Six months of customer service experience

Critical Factors for Success

• Outgoing
• Reliable
• Knowledgeable of Club Services
• Ability to Multitask and complete tasks with little or no help
• Great Communicator
• Self Motivated and able to work without direct supervision
• Team Player
• Professional
• Friendly
• Empathetic
• Smile