Overnight Front Desk Agent - Soho House New York

Main Duties

• Receive payments and balance cash at the end of a shift
• Answer incoming emails and inquiries via various digital portals
• Book car rentals, tickets to shows, restaurant and spa reservations, etc.
• Print and scan documents for members and guests joining the property
• Communicate updates regarding hours of operation, reservation restrictions, and workflow changes
• Provide information about Soho House amenities, room types, rates, and availability
• Suggest room preferences to increase revenue and guest experience
• Delegate support for members and guests to valet and luggage storage personnel
• Participate in daily shift briefings

Required Skills/Qualifications

• At least 1 year of similar role or customer service/customer facing role
• Ability to multi-task, answer high-volume phone lines, and provide professional, timely, and courteous service
• Quick learner or proficiency in OpenTable, Salesforce, Google Sheets, and/or Opera
• Problem-solving skills and conflict resolution abilities
• Attention to detail and strong communication skills
• Ability to work independently and as part of a team
• Flexible schedule to work nights, weekends, and holidays

Physical Requirements

• Able to seize, grasp, turn, and hold objects with hands
• Able to make periodic fast-paced movements to move between parts of the property
• Able to move, pull, push, carry, or lift at least 30 pounds
• Able to occasionally kneel, bend, crouch, and climb
• Able to perform physical activities such as lifting, cleaning, and stooping
• Able to stand, walk, lift, and bend for long periods of time

Why Work with Us

• Competitive compensation packages including global benefits and perks
• Full-time employees eligible for full benefits: Medical, Dental & Vision, and Retirement fund with a 2% match
• Paid time off: Sick days + vacation days
• Career development opportunities: Progression domestically or internationally, managerially or technically
• Soho Impact: Empowering the Soho House community to make positive change through mentoring, apprenticeship, local outreach, and sustainability
• Learning & Development: Extensive range of internally and externally run courses available for all employees
• Cookhouse & House Tonic: Celebrating our passion for food and drink with monthly calendars and events
• Team events: Fun activities like fitness sessions, cinema screenings, and art classes
• Team meal: Substantial meals provided free of charge while on duty in our Houses & Restaurants