Overnight Front Desk Agent - PT
Essential Job Functions
- Preparation of daily reports and distribution as directed.
- Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
- Conduct back up procedures for Opera and drop tape nightly.
- Handling Express checkouts ensuring their completion.
- Completion of third shift Night Audit checklist.
- Balancing of daily postings and revenue.
- Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
- Understanding of all front office standards and assist in solving deficiencies.
- Documenting errors made by cash handling auditors.
- Prepare and send out the DAR to appropriate team members.
- Balancing of daily posting and revenue, and resolution of inaccuracies.
- Nightly transmission of credit cards through Opera.
Qualifications
- Excellent customer service and problem solving skills.
- Strong communication, computer and organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Prior guest service experience required, preferably hotel front office experience.
- Must be able to work a variety of shifts, including weekends and holidays.
Environment & Position Analysis
- Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
- Stand, walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
- Tools & Equipment: Desktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, push to talk radio, scanner.
Tools & Equipment
- Desktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office)
- Printer
- Telephone
- Copier
- Fax machine
- Push to talk radio
- Scanner
Pay
No specific pay information provided.
Schedule
No specific schedule information provided.
Benefits
No specific benefits information provided.
Skills
No specific skills information provided.
Benefits
No specific benefits information provided.
Pay
No specific pay information provided.
Schedule
No specific schedule information provided.
Company Information
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.