Overnight Crisis Support Specialist

About the role

Step into a meaningful role where every conversation matters. As a Crisis Counselor at Boys Town, you’ll be a lifeline for individuals in crisis—offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through difficult moments and make an impact from day one. Support Those in Crisis – Make an Impact as a Crisis Counselor in Omaha, NE!

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities.

Responsibilities

• Responding to calls, texts, chats, or emails from people in crisis
• Providing short-term counseling, de-escalation, and problem-solving support
• Offering referrals and resources when necessary
• Accurately documenting interactions and maintaining confidentiality

Requirements

• High school diploma or equivalent required (Bachelor’s preferred; required for some programs)
• At least 21 years old
• Computer literate, able to take notes while talking to callers

Physical & Safety Requirements

Sedentary office work with standard computer use. Minimal physical risks in a typical administrative setting.

Benefits

• Medical, Dental, and Vision Insurance – Free services at Boys Town Clinics for enrolled employees
• 401(k) Retirement Plan with 100% Employer Match – Up to 6% of your salary
• Paid Vacation, Sick Time, and Paid Holidays – Start earning time off right away
• Tuition Assistance – Grow your career with educational support
• Employee Assistance Program – Confidential support for you and your loved ones
• Life Insurance and Long-Term Disability – Peace of mind at no extra cost

Pay

Starting Pay: $17.50–$18.50/hr (plus shift differential if applicable)

Schedule

Full-Time or Part-Time: Both Available. Shifts: This is a 24/7 hotline so shifts may be available throughout the day. At least one weekend day is required for all counselors. Some holidays will be required as well (at 2x pay). Please note: this is NOT a remote position. Our hotline center is located at 144th and Pacific/Dodge in Omaha, NE.