Overnight Client Services Executive

Responsibilities

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need.
• On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.

Requirements

• Experience in a customer service role.
• The enthusiasm and determination to provide exceptional service to all customers.
• Skilled in handling difficult and demanding situations, ensuring a seamless customer experience.
• Proactive, service-driven, and a keen team player with excellent interpersonal skills.
• Able to multi-task in a high-pressure environment.
• Advanced English language skills, including advanced spelling and grammar, to communicate clearly with customers.
• Able to maintain accuracy, a strong attention to detail, and deliver punctually even under pressure.