Overnight Client Safety Navigator - 6th Street-Residential Services

About the role

The Overnight Client Safety Navigator (CSN) is an in-person role that fosters a safe, respectful, and welcoming environment while working with program leadership, law enforcement, and other teams to respond to emergencies such as drug use, overdose, and program disruptions.

Responsibilities

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Maintain appropriate boundaries and adhere to the organization's code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
• Transport clients as needed during emergencies, if applicable.
• Remain alert and stay awake during the entire overnight shift.
• Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
• Answer and direct calls or messages.
• Provide resources and information to clients and guests as needed.
• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
• Complete necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
• Attend and participate in meetings.
• Participate in and complete all assigned training in a timely manner.
• Read and respond to messages and emails when appropriate.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required. Associate's degree or higher preferred.
• Possess a valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver's License preferred.
• Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

Background Check and Other Requirements

• Qualified candidates with a criminal record will be considered for employment.
• Must be capable of obtaining and maintaining a satisfactory background check.
• Must be capable of meeting health screening and tuberculosis testing requirements.
• Must be capable of meeting program and funding requirements.
• Must be capable of obtaining clearance and maintaining agency vehicle insurance coverage, if applicable.
• Must complete background check and live scan.
• We will consider for employment qualified applicants with arrest and conviction records.

Benefits

• PTO, 15 paid holidays, commuter benefits, retirement plans, and more
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do
• This is a union-eligible position

Schedule

The required work schedule for this position is overnight shift.

This response is AI-generated, for reference only.