Overnight Client Safety Navigator (On-Call)

About the Role

HealthRIGHT360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. The Overnight Client Safety Navigator (CSN) fosters a safe, respectful, and welcoming environment at the Martin Luther King Jr. Behavioral Health Center (MLK BHC), a program of HealthRIGHT 360 contracted with the Department of Public Health's Substance Abuse Prevention and Control (SAPC). MLK BHC offers residential Drug Medi-Cal (DMC) services for up to 99 adult individuals, including judicially involved men, men, and women. This is an on-call, union-eligible position with varying shift hours and days.

Responsibilities

• Safety and Security
  • Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
  • Monitor security cameras, attend building security meetings, and collaborate with service providers and administrative staff.
  • Clear areas of crowds, debris, and out-of-place items to maintain safety.
  • Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor during high-pressure situations.
  • Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
  • Maintain appropriate boundaries and adhere to the organization’s code of conduct.
  • Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
  • Work with local law enforcement and file incident reports as needed.
  • Remain alert and stay awake during the entire overnight shift.
• Client and Visitor Management
  • Maintain client and visitor logs.
  • Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
  • Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
  • Answer and direct calls or messages.
  • Provide resources and information to clients and guests as needed.
• Crisis Intervention and Medical Assistance
  • Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
  • De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
• Administration and Other Duties
  • Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements.
  • Attend and participate in meetings.
  • Participate in and complete all assigned training in a timely manner.
  • Read and respond to messages and emails when appropriate.

Requirements

• Education, Certification, or Licensure
  • High school diploma or equivalent required; Associate’s degree or higher preferred.
  • Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Experience
  • Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.
• Physical Requirements

  In an 8-hour workday, the employee is required to perform the following:

  • Sitting: 3 hours
  • Standing: 2 hours
  • Walking: 3 hours
  • Driving: Never

  In an average month, the employee must travel out of town: Never.

  Physical demands during an 8-hour workday:

  • Bend/stoop: Occasionally (1/4–2½ hours)
  • Climb: Not at all
  • Reach above shoulder level: Occasionally (1/4–2½ hours)
  • Kneel: Occasionally (1/4–2½ hours)
  • Balance: Not at all
  • Push/pull: Occasionally (1/4–2½ hours)
  • Squat: Occasionally (1/4–2½ hours)
  • Crawl: Occasionally (1/4–2½ hours)
  • Crouch: Occasionally (1/4–2½ hours)
  • Lift: Occasionally (up to 20 lbs)
  • Carry: Occasionally (up to 20 lbs)

  Additional requirements:

  • Working at heights: No
  • Operating heavy machinery: No
  • Operating desk machines: Yes (computer, fax, printer, phone)
  • Precise manual dexterity: Yes (documentation, data entry)
  • Exposure to extreme heat, cold, or humidity: No
  • Exposure to dust, fumes, gases, or chemicals: Yes (cleaning supplies)

Pay

HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

Benefits

In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements.