Client Safety Navigator - 815 Residential Services

Key Responsibilities

• Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in.
• Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty.
• Ensures and maintains a safe and orderly environment for clients, staff, and visitors.
• Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
• Maintain positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Work collaboratively with service providers and administrative staff to maintain an orderly environment.
• Always carry Narcan on person while on duty, utilize nasal Narcan to reverse drug overdose when needed.

Administrative and Documentation Responsibilities

• Maintain client sign in/out log, visitors sign in/out logs.
• File incident reports as needed.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED.
• At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system preferred.
• Knowledge of San Francisco community behavioral health and public health systems preferred.
• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred.
• Must complete background check and livescan clearance.