On-Call Client Safety Navigator - 815 Residential Services

Job Summary

HealthRIGHT 360, a nonprofit organization and a family of programs, is dedicated to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Key Responsibilities

• Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in.
• Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty.
• Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
• Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
• Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Work collaboratively with service providers and administrative staff to maintain an orderly environment.
• Always carry Narcan on person while on duty, utilize nasal Narcan to reverse drug overdose when needed.

Safety Responsibilities

• De-escalate tense, high pressure, and emotionally charged situations.
• Foster a safe, respectful, and welcoming environment.
• Utilize verbal de-escalation strategies to address crisis situations and client behavioral issues.
• Monitor entrances and exits, check clients in when returning from appointments, and check visitors in.
• Check clients and visitors in, ensuring they sign in and are checked for any contraband.
• Work with program leadership and health and safety teams to respond to emergency and crisis situations at the program, including client drug use, overdose, programmatic interruptions, and other situations.

Qualifications

• High School Diploma or GED.
• At least 2-4 years of 'lived experience' with the community behavioral health system and/or criminal justice system preferred.
• Knowledge of San Francisco community behavioral health and public health systems preferred.
• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred.
• Must complete background check and livescan clearance.