Overnight Client Advocate

Responsibilities

• Create and foster a welcoming atmosphere for all guests by treating them with dignity and respect, offering kindness and compassion to those experiencing homelessness, and maintaining a high level of professionalism.
• Promote safety and security for all guests and staff.
• Provide a high level of customer service to guests in a confidential manner, using a positive voice tone, common sense, and good judgment.
• Assist guests with resources such as laundry, showers, meals, computer and telephone usage, and other needed resources.
• Engage guests in positive conversations to learn about their needs, challenges, and goals.
• Use conflict resolution and de‑escalation skills to diffuse crisis situations and serve as an intermediary to resolve disputes among guests.
• Be inviting and inclusive by creating group activities for guests and including them in special projects, volunteer opportunities, and community service.
• Assist in the direct supervision of volunteers and guests.
• Respond accordingly to any emergency or issue that may arise in or around the facility.
• Stay alert at all times during your shift to ensure the safety of guests and co‑workers.
• Be on time and ready to work when your shift begins; punch in at the start and punch out at the end of your shift.
• Complete and perform regular security checks during your assigned shift at random times in your area.
• Inspect all emergency and fire exits, safety equipment, and guest activity to foster a safe and secure environment.
• Report any maintenance or safety concerns that could impact the safety of anyone using the facility.
• Ensure your area of responsibility is clean of debris and that all items are stored and secured for security purposes.
• Assist and cover co‑workers’ breaks and help with staff coverage as needed.
• Treat co‑workers with respect by working as a team, showing up on time, limiting absenteeism, and collaborating for the betterment of all guests who rely on BDHH for shelter and life‑saving resources.

Qualifications

• Demonstrate competency in completing the documented job responsibilities.
• Ability to secure Background Clearance from a licensing agency.
• Ability to perform each essential duty satisfactorily to be successful in the role.

Knowledge, Skills, & Abilities

• Understanding and working knowledge of all Microsoft Office Suite products and various web applications.
• Strong communication skills with a proven ability to work effectively with a wide range of individuals.
• Ability to effectively prioritize and execute tasks efficiently.
• Ability to work independently and in a team‑oriented, collaborative environment.
• Ability to think strategically, multitask, and conform to shifting priorities, demands, and timelines.
• Complete all other tasks as assigned.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing duties, the employee is regularly required to stand and/or sit for the majority of the work day, regularly walking, bending, stooping, climbing stairs, and lifting items weighing between ten (10) and twenty‑five (25) pounds.
• Vision abilities required include close vision, depth perception, and the ability to adjust focus.

Work Environment

• The work environment characteristics are representative of those encountered while performing the essential functions of this job.
• The employee will work with a large number of individuals, often requiring multitasking and working with deadlines and details to ensure all essential functions are performed in a timely and courteous manner.

Position reports to: Business & Operations Manager #hc190323