Overnight Bellperson - Regent Santa Monica Beach

About the role

The Overnight Bellperson is instrumental in ensuring a seamless and luxurious experience for our guests during the overnight hours. Operating within the quiet elegance of our hotel, you play a vital role in upholding our commitment to exceptional service and creating an atmosphere of tranquility and sophistication.

Responsibilities

• Promote Regent’s service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Attend daily shift briefings at the start of your shift.
• Complete the Overnight Bellperson’s checklist during your shift and notify the Overnight Manager of any discrepancies or challenges.
• Polish all bell carts during your shift to ensure cleanliness and expectational presentation.
• Clean and organize bell storage to ensure the utmost cleanliness.
• Deliver all guest-requested items promptly and complete calls in the KYC system.
• Maintain a polished and professional appearance, adhering to the hotel’s grooming and uniform standards.
• Extend a warm and gracious welcome to guests upon arrival, assist with luggage, and provide a seamless and exceptional experience.
• Ensure a warm, lasting impression to guests upon departure, assisting with luggage and any other guest needs.
• Handle guests' luggage with care, ensuring it's safe and secure, and transport to and from guest rooms.
• Assist with packing and unpacking if requested by guests.
• Offer information about the hotel facilities, services, and local attractions to enhance the guest experience.
• Maintain designated posting location throughout the lobby and interact and assist guests as needed.
• Log all guest requests and deliveries on the bellperson’s activity log.
• Store all guest luggage seamlessly and securely using the proper color tag for arrivals, departures, and storage.
• Assist guests with room shows, being fully knowledgeable about room types and property information.
• Communicate professionally over the radio, responding to all requests and calls.
• Coordinate with other departments to fulfill guest requests promptly and effectively.
• Collaborate with the valet parking team to ensure seamless handling of guests' vehicles and requests.
• Assist guests with transportation arrangements and information.
• Assist with unloading luggage for large groups and coordinate delivery with the overnight front desk agent.
• Maintain vigilance in the lobby area to ensure the safety and security of guests and their belongings.
• Report any suspicious activity or concerns to the security team.

Requirements

• Proven guest service experience or a similar guest-facing role, preferably in a luxury hotel or high-end establishment.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and presentation
• Ability to remain calm and composed in high-pressure situations.
• Strong physical fitness to handle and perform duties effectively.
• Flexible schedule, able to work evenings, weekends, and holidays.

Pay

The hourly pay range for this role is $20.00 to $25.00, plus tips. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.