Overnight Agent - Amangiri

Role Overview

Join our team in Amangiri, blending into untouched red-rock country on over 900 acres of the Colorado Plateau. Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri’s 34 modernist suites, Aman Spa and mesa-embracing pool echo the tranquillity of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region’s call to adventure. An unrivalled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites.

Key Responsibilities

• Welcome late-night arrivals and assist early departures with professionalism and warmth
• Accurately bill, review folios, and process payments
• Respond to guest requests promptly, anticipating needs
• Maintain front desk organization, including keys, logs, and guest information
• Answer all phone calls in a timely and professional manner
• Complete all night audit procedures, including closing and balancing daily accounts
• Review arrival and departure reports to ensure accuracy and readiness
• Conduct audits of financial transactions and report discrepancies appropriately
• Maintain detailed logs and ensure thorough communication with the morning team
• Act as Manager on Duty overnight, overseeing all departments and operations
• Supervise overnight staff, ensuring tasks are completed to Aman standards
• Monitor team performance, morale, and attendance
• Assign and coordinate guest requests across departments
• Handle guest concerns with professionalism, efficiency, and discretion
• Ensure all guest interactions reflect Aman’s commitment to excellence
• Maintain a polished and professional presence at all times
• Manage and respond to any overnight emergencies
• Communicate and escalate issues to leadership as required
• Ensure overall safety and security of guests, staff, and property

Requirements

• Previous experience in Front Office, Night Audit, or similar hospitality role preferred
• Working knowledge of Opera or similar property management systems preferred
• Strong organizational and multitasking skills with exceptional attention to detail
• Ability to work independently and take full accountability during overnight hours
• Professional communication skills, both verbal and written
• Ability to handle confidential information with discretion
• Strong problem-solving skills and calm decision-making under pressure
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• First Aid and CPR certification preferred or willingness to obtain

Benefits

• Competitive compensation and incentive opportunities
• Medical, dental and vision insurance
• Paid time off and holiday entitlement
• Complimentary meals during shifts
• Learning and development opportunities within Aman Group
• Opportunities for internal growth and career progression
• Access to resort facilities and colleague programmes
• Supportive and inclusive team environment
• Unique opportunity to work within a world-renowned luxury hospitality brand