Overnight Reservations Agent

About the role

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.

Responsibilities

• Answer guest questions and offer information and assistance.
• Answer telephones according to Pyramid Global Hospitality standard.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Report all unsafe conditions immediately.
• Update information in the computer systems as needed (i.e., post charges).
• Complete other duties as assigned by supervisor to include cross training.
• Attend all mandatory meetings.
• Follow checklist for required duties and timelines.

Requirements

• A high school diploma is required; a college degree is preferred.
• Previous reservations experience is beneficial; preferably in a hotel/resort.
• Ability to work in a fast-paced environment.
• Fluent in English; able to speak, read, and write.
• Excellent communication skills for phone or in-person interactions.
• Customer-centric attitude.
• Computer proficiency to learn and utilize the resort’s property management system.

Qualifications

• High School diploma is required; college degree preferred.
• Previous reservations experience is beneficial; preferably in a hotel/resort.
• Ability to work in a fast-paced environment.
• Fluent in English; able to speak, read, and write.
• Excellent communication skills for phone or in-person interactions.
• Customer-centric attitude.
• Computer proficiency to learn and utilize the resort’s property management system.

Skills

• Customer service skills.
• Communication skills.
• Computer literacy.
• Fast-paced environment adaptability.

Benefits

• Competitive wages.
• People-first culture.
• Health insurance.
• Retail savings.
• Growth opportunities.
• Paid time off.
• Festive environment.
• Perks & discounts.

Pay

$16.50 per hour

Schedule

Hours vary based on department and shift requirements.