Outsourced Services Coordinator

What You’ll Do

• Outsourced Service Coordination
• Review work orders and determine outsourcing requirements
• Contact customers to obtain approval for outsourced services
• Request quotes, pricing, and RMA information from vendors
• Provide estimates to customers and follow up for approval
• Track and document all updates in internal systems (CalMapp)
• Research and identify new vendors when needed
• Purchasing & Vendor Management
• Create and manage purchase orders in Sage
• Cook shipment of equipment to vendors
• Track delivery timelines and follow up on expected return dates
• Maintain accurate records of vendor performance and timelines
• Receiving & Quality Verification
• Verify incoming equipment and documentation for accuracy and completeness
• Confirm pricing and process receipts in accounting system
• Ensure calibration certificates and paperwork meet quality standards
• Rout completed equipment back to the lab for final processing
• Customer & Internal Communication
• Serve as a key liaison between customers, vendors, and internal teams
• Provide timely updates on status, delays, and approvals
• Maintain clear and accurate documentation of all interactions
• Administrative & Operational Support
• Maintain organized and accurate records of outsourced work
• Track and report on KPIs related to turnaround time and vendor performance
• Support continuous improvement of processes and workflows

What We’re Looking For

• High school diploma or equivalent required
• Strong organizational skills with attention to detail
• Able to manage multiple priorities in a fast-paced environment
• Strong communication skills (written and verbal)
• Customer service mindset with a sense of urgency
• Basic computer skills (Microsoft Office required; Sage/ERP experience a plus)
• Able to work independently and problem-solve effectively

Work Environment

• Office-based role with frequent coordination across departments
• Ability to lift up to 50 lbs and move equipment as needed
• Occasional travel to other locations for training or support

Why Join JM Test Systems?

• Medical, Dental, and Vision benefits effective the first of the month following your start date
• Paid Time Off (PTO) and paid holidays
• 401(k) with company match
• Life and disability insurance options
• Health savings options (HSA, if applicable)
• Employee referral bonus program
• Career growth and advancement opportunities