Outbound Operations Coordinator

About the Company

Pixi was created in 1999 and launched in our Flagship Boutique in Soho, London. Pixi has a loyal worldwide following thanks to its pure, awakening & skin-loving products that create a naturally radiant “just had a good night sleep” look. Passionate about skincare, Petra creates innovative formulations infused with botanicals and beneficial ingredients. Petra’s real-world experience as a busy working mother of four drives Pixi’s mission: multi-tasking, flaw-fixing, youth-enhancing products for people on the go. Pixi’s mission remains the same as it was on the first day the boutique opened: to simply bring out the best in everyone—to make everyone look like themselves, only better. Flawless in a few fuss-free minutes—that is what Pixi is about.

About the Role

We are looking for an experienced and skilled Outbound Operations Coordinator to assist in the management of outbound flow to our customers, ensuring effective and efficient throughput in the warehouse and on-time delivery. This individual will be responsible for sending shipping advice notices to warehouses, assisting with flow and transit times to ensure on-time delivery, updating the sales team on order status, and generating shipping documents such as commercial invoices and packing lists. Strong communication and organizational skills are essential for success in this role.

Responsibilities

• Communicating customer shipping orders to warehouses.
• Ensuring sales orders are committed in the company portal and logged by warehouses.
• Ensuring prompt delivery/collection of shipments through fluid follow-up measures.
• Tracking shipments to meet customer delivery requirements.
• Preparing documents, packing lists, commercial invoices, and shipping instructions.
• Updating new shipping manuals and ensuring compliance with established requirements.
• Reconciling inventory weekly within the system and investigating misalignments.
• Responding to sales team questions and inquiries, feeding back on the status of deliveries.
• Assisting with chargebacks and customer claim investigations, managing the log, and keeping the Finance team updated.
• Performing operational administrative tasks required to manage key accounts.
• Preparing reports for Senior Management when appropriate.
• Assisting with special events, send-outs, bundle formations, and all other Pixi, Inc. company initiatives.
• Additional duties as assigned.

Requirements

• Proven experience in a Logistics role.
• An eye for detail, superb organizational skills, and administrative abilities.
• Excellent communication skills.
• Excellent Excel and Microsoft Office skills.
• A willingness to learn and a positive team-player attitude.
• Previous experience in the Beauty and skincare sector is preferable.