Outside Sales Representative (Hybrid)

Location: Kansas City, MO, 64120

About the role

We are seeking a motivated Sales Specialist to join our Kansas City Motor Repair Center team. This role combines inside sales responsibilities with outside technical sales coverage for the Kansas City regional territory, supporting growth across repair, field service, and replacement motor opportunities. The ideal candidate will execute business plans to maintain, grow, and penetrate industrial motor accounts and service markets—while serving as a trusted advisor to customers for all MV/HV Motors & Transformer repair and service needs.

Responsibilities

• Demand Generation:
  • Identify, pursue, and develop new and existing customers within the Kansas City regional market to expand the service base for the Repair Center for MV/HV Motors & Transformers.
  • Conduct in-person customer visits, plant walk-throughs, and site assessments to uncover repair, refurbishment, maintenance, and other potential service opportunities.
  • Develop and deliver technical proposals, presentations, and quotations aligned with customer needs and repair capabilities for MV/HV Motors & Transformers.
  • Follow up proactively on proposals and opportunities to close business and improve win rates.
  • Collaborate closely with field service, repair operations, and engineering teams to deliver seamless end-to-end customer solutions.
• Service Tickets, Quoting & Account Management:
  • Manage service ticket queue to promptly answer customer or sales team inquiries for technical support and/or requests for service quotation.
  • Prepare and process motor and transformer repair quotations, revisions, and pricing agreements.
  • Coordinate pricing approvals, expedite requests, and ensure timely communication of order and repair status.
  • Maintain CRM records, including leads, open opportunities status, order intake forecast, customer data, pricing, and open orders.
  • Ensure all quotes, repairs, and service jobs are tracked from inquiry to delivery to ensure customer satisfaction.
  • Develop a working understanding of shop capabilities, capacities, and lead times to better position the Kansas City Repair Center with customers.
• Customer Experience & Relationship Building:
  • Serve as the liaison between customers and internal departments to ensure expectations are met or exceeded.
  • Manage customer satisfaction follow-ups for completed repairs and field service jobs.
  • Gather and share customer feedback, market intelligence, and competitive insights to support continuous improvement and growth.
  • Build strong relationships with end users, OEMs, EPCs, and distributors to strengthen regional market presence.
  • Support the motor repair service team to successfully gain competitive advantage and deliver best-in-class customer service.
• Strategy:
  • Partner with the Repair Center Manager to develop a map of the competitive landscape that identifies competitors, capabilities, and key accounts serviced.
  • Develop a customer target list complete with a sales strategy to visit and win new business.
  • Provide input on operational strategy in the repair facility as part of the overall growth strategy.

Requirements

• Bachelor’s degree in Industrial Distribution, Electrical, or Mechanical Engineering preferred, or equivalent working experience in industrial sales, repair, or technical services.
• 5+ years of sales experience in motors, transformers, or industrial services.
• Working knowledge of industrial motor and/or transformer repair, service, and refurbishment markets.
• Proven ability to manage both inside and outside sales responsibilities with up to 50% travel covering the regional territory.
• Experience working with distributors, reps, and channel partners to grow market share.
• Proficient in CRM tools (e.g., Dynamics365, Salesforce, SAP CRM, or equivalent) to manage leads, quotes, and pipelines.
• Excellent interpersonal, communication, and organizational skills.
• Self-motivated, customer-focused, and capable of working both independently and collaboratively.

Benefits

• Competitive compensation based on qualifications.
• Medical, dental, prescription, and vision coverage starting the first day of employment.
• Matching 401(k) with immediate employer match.
• Competitive paid time off plan, paid holidays, and floating holidays.
• Career development opportunities.
• Education and tuition reimbursement programs.
• Flexibility to work remotely a few days a week.
• Paid parental leave.

Pay

The pay range for this position is $56,200–$104,400. The actual wage offered may vary depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.