Outside Property Claim Representative - Chantilly, VA

About the role

This position services Insureds/Agents in the Northern Virginia and/or Washington, DC area. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Ideal locations include: Chantilly, VA / Manassas, VA / Arlington, VA / Washington, DC, and surrounding areas. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. This role is eligible for a sign on bonus.

Responsibilities

• Handles 1st party property claims of moderate severity and complexity as assigned
• Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates
• Broad scale use of innovative technologies
• Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies
• Secures recorded or written statements as appropriate
• Establishes timely and accurate claim and expense reserves
• Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters
• Negotiates with multiple constituents, i.e.; contractors or insured's representatives and conveys claim settlements within authority limits
• Writes denial letters, Reservation of Rights and other complex correspondence
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools
• Meets all quality standards and expectations in accordance with the Knowledge Guides
• Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures
• Manages file inventory to ensure timely resolution of cases
• Handles files in compliance with state regulations, where applicable
• Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners
• Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit
• Identifies and refers claims with Major Case Unit exposure to the manager
• Performs administrative functions such as expense accounts, time off reporting, etc. as required
• Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed
• May provides mentoring and coaching to less experienced claim professionals
• May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed
• CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states
• Must Secure And Maintain Company Credit Card Required
• On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work
• This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position
• Perform other duties as assigned

Qualifications

• High School Diploma or GED
• One year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program
• Valid driver's license

Preferred qualifications

• Bachelor's Degree
• General knowledge of estimating system Xactimate
• Two or more years of previous outside property claim handling experience
• Interpersonal and customer service skills – Advanced
• Organizational and time management skills- Advanced
• Ability to work independently – Intermediate
• Judgment, analytical and decision making skills - Intermediate
• Negotiation skills – Intermediate
• Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively –Intermediate
• Investigative skills – Intermediate
• Ability to analyze and determine coverage – Intermediate
• Analyze, and evaluate damages –Intermediate
• Resolve claims within settlement authority – Intermediate
• Valid passport

Pay

Salary range: $67,000.00 - $110,600.00. Employees are also eligible for performance-based cash incentive awards.