Outside Plant Technician

About the role

Burlington Telecom is a leading provider of delivering FTTH (Fiber-To-The-Home) Broadband services to both residential and business customers. As our company continues to grow, we are seeking skilled Outside Plant Technicians to join our team.

Primary Responsibilities

• Install, connect, troubleshoot, repair, and configure FTTH equipment and services at residential and commercial customer locations.
• Ensure that the installation follows company standards and customer requirements.
• Test and verify that the broadband services are functioning correctly.
• Test and locate trouble within the broadband system, replace or repair defective equipment, and ensure proper craftsmanship and care for Fiber Optic components and network.
• Troubleshoot and diagnose connectivity issues and equipment malfunctions.
• Perform repairs and maintenance on FTTH infrastructure, including optical network terminals (ONTs), routers, and related equipment.
• Replace or upgrade faulty components or equipment to ensure reliable service.
• Provide excellent customer service by addressing customer inquiries and resolving technical issues.
• Educate customers on the services being provided, instruct them on the proper use of equipment, propose solutions, and describe the advantages of and sell additional services.
• Conduct regular testing and quality assurance checks on the FTTH network to ensure optimal performance and reliability.
• Monitor network performance and address any issues promptly.
• Maintain accurate records of service calls, installations, repairs, and customer interactions.
• Update customer account information and service records as required.
• Maintain an appropriate and professional image of the company through personal appearance, demeanor, driving habits, and interactions with customers.
• Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.
• Stay up to date with the latest FTTH technology and best practices through company provided ongoing technical training and certification programs.
• Effectively troubleshoot and solve technical problems related to FTTH services and equipment.
• Use diagnostic tools and equipment to identify and resolve issues.

Requirements

• Valid and clean driver’s license
• High school diploma or GED equivalent
• Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
• Able to locate and mark underground services utilizing test equipment, prints, and data base mapping software
• Knowledge and experience splicing and repairing fiber
• Knowledge and experience working with electronics, DC power, and fiber optic equipment
• Able to properly operate small hand tools, power tools, and test equipment
• Able to work independently and plan to complete projects
• Strong computer skills in Word and Excel
• Able to accurately measure distances using tapes or other measuring devices
• Able to differentiate between different sizes and colors of wires/cables
• Knowledge and ability to comply with all OSHA, FCC, NEC, and local ordinances
• 1 - 2 years of CATV or other relevant technical/electronic experience
• Good customer relations and communication skills are required

Qualifications

• High school diploma or GED equivalent
• Valid and clean driver’s license
• 1 - 2 years of CATV or other relevant technical/electronic experience
• Knowledge and experience splicing and repairing fiber
• Knowledge and experience working with electronics, DC power, and fiber optic equipment
• Ability to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
• Ability to locate and mark underground services utilizing test equipment, prints, and data base mapping software
• Ability to differentiate between different sizes and colors of wires/cables
• Ability to work independently and plan to complete projects
• Strong computer skills in Word and Excel
• Ability to accurately measure distances using tapes or other measuring devices
• Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms
• Ability to work in a variety of weather conditions including extreme heat
• Ability to work in a physically demanding environment lifting up to 75 pounds
• Ability to work on a variety of tasks and projects simultaneously
• Ability to work on a rotating schedule including on-call shifts

Skills

• Customer service
• Technical troubleshooting
• Electronics repair
• Fiber optics installation and maintenance
• Computer skills (Word, Excel)
• Physical stamina and strength
• Attention to detail
• Problem-solving abilities

Benefits

• Family Medical (3 plans to choose from)
• Dental and Vision
• Company-funded HSA
• Company-paid Short Term Disability
• Company-paid Long Term Disability with Voluntary option
• Company-paid Parental Leave
• Company-paid Life insurance as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays