Outside Operations Manager

About the role

Legends Global, the leader in privately managed public assembly facilities, is seeking an Outside Operations Manager at NRG Park in Houston, Texas. NRG Park is a premier facility with four major venues, including NRG Center, NRG Stadium, NRG Astrodome, and NRG Arena.

Responsibilities

• Oversee all aspects of traffic operations, including event coordination, parking lot set up/tear down, traffic control, filing permits for road closures, programming vehicle and pedestrian directional signage and permits for placement.
• Aid in staffing, which includes Parkers, Lead Parkers, Parking Supervisors, Gate Attendants, Gate Supervisors, and Coordinators.
• Implement and train all employees on outside operations procedures, preventive maintenance schedules, emergency plans, and safety/risk management policies that conform to NRG Park standards.
• Manage the preparation and negotiation of service agreements for parking services, maintenance, and other service agreements as needed.
• Review contracts for compliance with event and/or government specifications and NRG Park requirements.
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the parking lots.
• Authorize the requisition of equipment and supplies within budget guidelines.
• Manage labor projections for Gate Attendants, Parking staff, and Outside Police to optimize proper traffic control and minimize labor expenses on all events within the projection guidelines.
• Responsible for daily audits and surveillance of parking gates.
• Responsible for maintaining all equipment.
• Handles ordering and maintaining all additional equipment needed for events.
• Maintain an effective working relationship with clients, patrons, employees, exhibitors, contractors, vendors, and others encountered in the course of employment.
• Attend all meetings as required.
• Stay current with new technology and methods to improve Parking Operations.
• Oversee credit card handling operations to include reconciliation, audit controls, roll-stock inventory.
• May perform other duties as required.

Qualifications

• Maintain an effective working relationship with clients, patrons, employees, exhibitors, contractors, vendors, and others encountered in the course of employment.
• Accept accountability for own decisions, performance, and behavior.
• Maintain a client service-oriented attitude.
• Maintain strong organization skills.
• Position is routinely required to work outdoors and is exposed to the elements (heat, rain, etc.).
• Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Understand and work from general instructions, specifications, blueprints, sketches, and preventative maintenance schedules.
• Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
• Organize and prioritize work from event overviews and task lists to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and adjust to situations as they occur.
• Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends, and holidays.

Education and/or Experience

• Bachelor’s Degree from an accredited four-year college or university required.
• (4) years’ related experience and/or training in the public assembly industry in a supervisory or management position; or an equivalent combination of education and experience.