Outreach Specialist (US)

We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. We need to parse the posting. Let's extract content: - Location: North Carolina-Virtual: description about virtual full-time except required in-person training sessions, flexibility, etc. Also mention alternate locations may be considered if within commuting distance, note about policy. - How You Will Make An Impact: description of role: initial/main point of Field contact between Company and current/potential members. Primary duties may include but not limited to: list of duties. - Additional Expectations: list of expectations. - Minimum Requirements: H.S. diploma or equivalent + 1 year related experience; or combination; Must be a North Carolina resident. - Preferred Skills, Capabilities And Experiences: Understanding of basic principles of managed care and concepts of publicly financed health insurance such as Medicaid and SCHIP programs is preferred. For Medicaid business units, a Community Health Worker Certification must be obtained in the first 6 months of employment. - Who We Are: description of Elevance Health. - How We Work: description of hybrid workforce strategy, vaccination requirement, etc. - Benefits: mention market-competitive total rewards: merit increases, paid holidays, Paid Time Off, incentive bonus programs, medical, dental, vision, short and long term disability benefits, 401(k)+match, stock purchase plan, life insurance, wellness programs and financial education resources. - Pay: Not mentioned explicitly. No salary info. So we should NOT include Pay section. - Schedule: mentions structured work schedule with occasional overtime or flexibility based on business needs, ability to work from office as necessary. Also mention hybrid workforce strategy: required to work at location at least once per week unless primarily virtual. So we have schedule info: structured work schedule with occasional overtime/flexibility, ability to work from office as necessary, hybrid requirement. That's specific enough to include a Schedule section. - Benefits: we have details, so include Benefits section. - About the role: maybe we can combine location description and impact? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which sections to include based on content. We have: - About the role: could be the introductory paragraph about location/virtual nature. That seems appropriate. - Responsibilities: the duties list under "How You Will Make An Impact" and "Additional Expectations". Could combine. - Requirements: Minimum Requirements. - Qualifications: maybe Preferred Skills? Could be Qualifications or Skills. The instruction list includes Qualifications and Skills separate. We could put Preferred Skills under Skills, and maybe Qualifications for certification requirement? But we can decide. We need to preserve all substantive information, not invent or summarize away detail. So we need to keep the specifics. We must not repeat job title as heading. Not include Job ID etc. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes EEO statement at end, also vaccination requirement, etc. Those are not boilerplate? The vaccination requirement is substantive (requirement). The EEO statement is boilerplate; we should remove it. Also the "Who We Are" and "How We Work" sections may be considered boilerplate? They are generic company description; but they might be considered substantive? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Who We Are" and "How We Work" are not explicitly listed as boilerplate, but they are generic marketing. However they might be considered part of the posting; but we need to preserve ALL substantive information. Are they substantive? They describe the company, not the role. Might be considered not essential to the job posting but still part of the posting. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. It doesn't say to remove company description. So we should keep them unless they are considered boilerplate. The list of boilerplate includes cookie/navigation/legal/EEO/equal-opportunity/scam-warning. "Who We Are" and "How We Work" are not those. So we keep them. But we need to fit into sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Where to put "Who We Are" and "How We Work"? Possibly under About the role? Or we could create additional sections not listed? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should map content to those sections. "Who We Are" and "How We Work" could be part of About the role? Or maybe we can omit them if they are not specific to the role? But they are substantive. However the instruction says "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". If we put About the role heading, we need to put specific content under it. We can put the location/virtual description plus maybe company overview? That might be okay. But we also have "How We Work" which includes hybrid workforce strategy, vaccination requirement, etc. That could go under Schedule (since it's about work schedule) or Benefits? Vaccination requirement is a requirement, maybe under Requirements. Hybrid work schedule is schedule. Thus we can allocate: - About the role: brief description of role purpose? Could be the first paragraph: "Outreach Specialist Location: North Carolina-Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law." That seems appropriate. - Responsibilities: list of duties from "How You Will Make An Impact" and "Additional Expectations". We'll combine into a

. - Requirements: Minimum Requirements (H.S. diploma or equivalent + 1 year related experience; Must be NC resident). Also maybe vaccination requirement? That is a requirement for certain patient/member-facing roles. It says: "We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation." This is a requirement. So include under Requirements. - Qualifications: maybe the preferred skills: Understanding of basic principles of managed care and concepts of publicly financed health insurance such as Medicaid and SCHIP programs is preferred. For Medicaid business units, a Community Health Worker Certification must be obtained in the first 6 months of employment. That could be Qualifications (preferred) or Skills. We'll put under Qualifications. - Skills: maybe the additional expectations: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; Strong verbal and written communication skills; attentive to details, critical thinker, problem-solver; Demonstrates empathy and persistence; comfort and proficiency with digital tools; etc. That's skills. - Benefits: list of total rewards. - Schedule: structured work schedule with occasional overtime or flexibility based on business needs, ability to work from office as necessary; hybrid workforce strategy: associates required to work at an Elevance Health location at least once per week, and potentially several times per week unless primarily virtual; mention of occasional overtime/flexibility. We should not include Pay section because no pay info. We must not include placeholder text like "commensurate with experience". Not present. We must output only HTML fragment, no /, no markdown. Let's craft. We need to ensure we preserve all substantive information. Let's extract exact phrasing where possible, but we can rephrase slightly as long as we keep detail. Better to keep original sentences. Let's copy relevant paragraphs. Location paragraph: "Outreach Specialist Location: North Carolina-Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law." Note there is a missing period after "office". We'll keep as is. How You Will Make An Impact paragraph: "How You Will Make An Impact Responsible for serving as the initial and main point of Field contact between the Company and current and potential members. Primary duties may include, but are not limited to:Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.Supports and promotes State Sponsored Programs through participation in community events.Represents State Sponsored Programs in community collaborations. Supports member access to care through home visits, processing of reports, and distribution of collateral materials.Performs new member orientations. Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.Provides superior, professional, and courteous service to customers. Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations, ability to work professionally with the company's associates, community-based organizations, providers and plan members." We need to split into list items. The original has no spaces after colons. We'll create
• for each duty. Additional Expectations: "Additional Expectations To Include But Not Limited To Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.Strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver.Demonstrates empathy and persistence to resolve caller issues completely.comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Performs other duties as assigned." We'll separate. Minimum Requirements: "Minimum Requirements Requires a H.S. diploma or equivalent and a minimum of 1 year of related experience; or any combination of education and experience which would provide an equivalent background.Must be a North Carolina resident." Preferred Skills, Capabilities And Experiences: "Preferred Skills, Capabilities And Experiences Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs is preferred. For Medicaid business units, a Community Health Worker Certification must be obtained in the first 6 months of employment." Who We Are: "We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve." How We Work: "How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive