Outreach Specialist

What is the role?

You will be the first point of contact for eligible member families, introducing them to Nest Health’s whole-family, whole-person in-home care model and ensuring that the market meets or exceeds targets to sign up eligible families to receive primary care (PCP) services from Nest.

You will outreach to eligible families via telephone and text, describing the benefits of choosing Nest Health as their PCP, answering questions and overcoming objections, and scheduling them for their first appointment.

What will you do?

• Conduct high call volume, telephonic and text outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team
• Use Nest Health’s customer relations management tool to manage Nest Health eligibility lists and meet daily, weekly, and monthly targets for reaching, scheduling and completing first visits with our clinical team and family members
• Identify and execute innovative activation strategies to get eligible families to select Nest as their family primary care provider
• Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets; prioritize different outreach modalities to eligible families; and help Nest continually refine its outreach approaches and algorithms
• Participate in the development and refinement of messaging, conversation guides, and FAQs to improve the effectiveness of Nest outreach
• May work flexible or extended hours to accomplish business goals

What do you bring to the Nest?

• 2-5 years of related experience in a telephonic sales, outreach and engagement, or customer service role required
• Healthcare and/or experience with Medicaid population is a plus
• Bachelor’s degree or equivalent experience preferred but not required
• Experience working independently and successfully to hit ambitious sales targets preferred
• Demonstrated team player who enjoys collaborating with others to meet shared goals
• Entrepreneurial and creative problem solver
• Engaging personality with active listening skills and ability to demonstrate empathy with people
• Experience working in outreach, organizing, or coordinated campaigning
• Proficiency in the use of Excel and/or CRM tools like Salesforce is preferred
• Bilingual skills (esp. Spanish) is a bonus!

What is required (travel & physical requirements)?

This is a job that is 100% remote. Occasional travel may be requested. Prolonged periods sitting at a desk and working on a computer.

Why choose Nest Health?

• Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150.
• Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others.
• Nest was recognized on Inc.'s Female Founder 500 List for 2025.

To learn more about the Nest care model, watch this video, by the award- winning HBO Katrina Babies filmmaker Edward Buckles, JR.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.