Outreach Specialist for Highway

University of Wisconsin-Platteville – full-time, benefit and paid-leave eligible position with a starting salary of $47,000.

About the role

The Outreach Specialist supports the coordination of the Highway Technician Certification Program (HTCP), working collaboratively with various departments, state agencies, and the general public. This role serves as the primary point of contact for the program, handling inquiries, providing troubleshooting assistance, and ensuring smooth communication and operations.

Responsibilities

• Act as the primary point of contact for program inquiries (phone, email, in-person), phone registrations/payments, and troubleshooting assistance statewide, including program inquiries and customer login/authenticator questions.
• Ensure adherence to compliance standards for credit card transactions and complete annual program certification.
• Handle procurement and office management supply needs.
• Serve as the program’s Salesforce superuser, supporting data accuracy, reporting, and system functionality; provide customer service to HTCP clients and support staff on troubleshooting inquiries.
• Manage financial reconciliation and deposit management, including travel expense reporting.
• Provide support to program instructional staff, HTCP internal staff, and program subject matter experts; plan and oversee HTCP events.
• Generate required reports for WisDOT and other requestors.
• Act as contract development coordinator for over 50 HTCP instructional staff and subject matter experts within Salesforce; coordinate new hire setup with Human Resources.
• Manage exam coordinator and proctoring activities.
• Perform other duties as assigned.

Requirements

• Minimum of 2 years of experience in administrative support, program coordination, or customer service.