Outreach Specialist

About the Company

Walker-Miller Energy Services is a Detroit-based, core-values driven company committed to changing lives through energy efficiency. The company creates and manages customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals. Its philosophy of energy efficiency as economic development helps families and businesses save energy and money through innovative, inclusive initiatives that build communities by creating local jobs, producing equitable energy savings, and spurring the growth of diverse local businesses. The company's operating philosophy is reflected in its core values, known as BEHIVE: Boldly Go, Embrace Equity, Humble Confidence, Inclusive Stewardship, Value Reputation, and Extraordinary Experience.

About the Role

The Outreach Specialist is primarily responsible for deepening customer awareness of and participation in the program suite, including identifying and developing relationships with community-based partner organizations, groups, and networks, as well as directly organizing and attending meetings and events. This role will also be responsible for preparing and presenting presentations informing the community of the various energy waste reduction programs that the utility offers.

Responsibilities

• Embrace and operate within Walker-Miller's core values.
• Collaborate with local partner organizations to share program updates and cross-promote resources.
• Research community events throughout the partner service territory, work with event coordinators to secure events, manage standard event logistics (EAFs/Registrations, relationships), and staff events throughout the partner service territory while developing relationships with community-based partner organizations, groups, and networks.
• Create and staff direct-to-customers outreach opportunities including meetings of varied size and scope, including presentations and events.
• Assist program management and Marketing/Creative team in development of communication materials for assigned programs, which may include case studies, invitations, program descriptions, and presentations.
• Assist Marketing team as directed with participation in larger trade show and seminar events.
• Manage event coordination from initiation to follow-up including tracking promotion, RSVPs, securing venues, coordinating room preparation, and food service.
• Track results of outreach efforts in Salesforce and report these to management.
• Create and modify documents using Microsoft Word, Excel, and PowerPoint for uploading to SharePoint.
• Share best practices and continuously help to improve opportunities and ways to engage and educate customers.
• Aid with marketing strategy and targeted regions for appointment level obtainment.
• Prepare monthly and quarterly reports for Outreach Manager/Outreach Team Lead.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of experience identifying and developing relationships, as well as collaborating with community organizations (Faith-Based, Non-Profits, Schools).
• Minimum one year of experience with event planning from initiation through post-event follow up, including tracking and reporting outreach efforts.
• Proficient in Microsoft Word, Excel, and PowerPoint for uploading to SharePoint.
• Strong customer service and proficient in public speaking.
• Effective written and verbal communication skills.
• Must be able to work some weekends and must be able to handle a wide variety of work in a fast-paced environment.
• Must be detail-oriented, organized, a self-starter that can work efficiently with little to no guidance with the ability to prioritize workload.
• Strong data entry skills when entering information in tracking systems and databases.
• Reliable transportation.
• Valid driver's license with acceptable driving record.

Desired Characteristics

• Associate or bachelor's degree in marketing or equivalent study preferred.
• Experience with booth design and setup.

Travel

Over 50% local travel required.

Physical Demands and Work Environment

• Required to sit and stand for extended periods of time.
• Ability to lift up to 30 pounds.
• Noise level is typically moderate.

Pay

$21.23 - $24.14 per hour

Benefits

Walker-Miller Energy Services offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.