Outreach Specialist

About the role

The Outreach Specialist reports directly to the Outreach Coordinator at the site and provides outreach services to assist veterans experiencing homelessness and at-risk veterans by connecting them to housing and comprehensive support services that will lead to them reaching their highest level of independence.

FLSA Classification: Non-Exempt

Responsibilities

• Publicizes services for homeless veterans by visiting local facilities such as shelters, treatment programs, transitional housing, sober living programs, soup kitchens and other locations where people experiencing homelessness may congregate
• Maintains a database of client information and referrals to the programs to track veterans referred the program and for screening appointments
• Schedules screenings and transportation to the local U.S.VETS site as required on behalf of veterans leaving treatment or other facilities that contact U.S.VETS with potential client referrals
• Assists with client transportation for program events
• Collaborates and coordinates with external service provider staff to ensure all required paperwork for each client file is collected in a timely manner
• Produces a weekly report of veterans encountered by the outreach team
• Assists with communication of upcoming projects and special events sponsored by the outreach team
• Attends the weekly outreach meeting of all U.S.VETS’ site outreach staff
• Performs other duties as assigned

Qualifications

• One year of experience in social services
• Employment at U.S.VETS for at least three months may substitute for one year of experience
• Strong oral, written, and communication skills
• Strong organizational skills
• Ability to work within a team
• Computer literacy and proficiency in Microsoft Office
• Valid driver’s license. Must meet company insurance requirements and complete a provided driver training course

Preferences

• Bachelor’s degree in social services or related field
• Experience working with people experiencing homelessness and/or the veteran population